Tool Technician - Calvert City Tool Hub

About the role

Empower Rental Group is a family of local equipment rental providers across the Southeastern US. We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently. We now have over 36 locations, and we are adding a Tool Technician to our team at the Calvert City, KY location!

Responsibilities

• Inspect, diagnose, troubleshoot, repair, and maintain handheld power tools, industrial equipment, and manufacturing machinery.
• Repair or replace defective mechanical, hydraulic, pneumatic, or electrical components.
• Perform preventative maintenance to reduce downtime and extend equipment life.
• Disassemble and reassemble tools, machines, dies, molds, and equipment components as necessary.
• Calibrate tools and equipment to manufacturer and operational specifications.
• Test repaired equipment to verify proper operation and safety compliance.
• Maintain clean, organized, and safe work areas in accordance with company safety standards.
• Identify recurring equipment issues and recommend corrective actions or process improvements.
• Maintain inventory of commonly used repair parts, supplies, and tools.
• Coordinate with vendors or manufacturers regarding warranty claims, replacement parts, or technical support.
• Diagnose electrical and mechanical malfunctions using diagnostic equipment, testing devices, manuals, and schematics.
• Read and interpret equipment manuals, diagrams, technical drawings, and repair procedures.
• Respond to operational equipment issues in a timely and professional manner.
• Assist employees or customers with basic operational questions regarding tools or equipment.
• Answer incoming phone calls and route inquiries appropriately.
• Assist with customer communication regarding repair status, equipment issues, and scheduling.
• Enter repair notes, work orders, maintenance records, and inventory information into company systems.
• Maintain accurate and organized documentation of inspections, repairs, calibrations, and preventative maintenance activities.
• Assist with filing, scanning, email communication, and other clerical or computer-based duties.
• Support operational and administrative staff as needed to maintain workflow efficiency.
• Follow all company safety policies and procedures.
• Utilize proper personal protective equipment (PPE) when performing repairs or maintenance.
• Ensure repaired equipment meets operational and safety standards before returning to service.
• Report unsafe conditions, incidents, or equipment concerns immediately.
• Maintain compliance with OSHA and applicable industry standards.

Requirements

• Basic understanding of tools, equipment types, availability, and rental process.
• Highly motivated operational professional who can operate within the guidelines assigned.
• Proficient level of computer skills, including MS Word, PowerPoint, Excel, and Outlook.
• Maintains a safe work environment.
• Performs job functions safely at all times.
• Participates in all safety meetings.
• Communicates all concerns or violations to the appropriate manager(s) immediately.
• Uses the proper Personal Protective Equipment when performing work duties.
• Abides by all local, state, and Federal laws; reads, understands, and agrees to follow the policies outlined in the Company Safety Manual and Company Handbook.
• Demonstrates behaviors always aligned with the Company’s Core Values.

Skills

• Continuous Improvement: Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.

Benefits

• Weekly Pay
• 401(k) with Company match
• Boot Reimbursement Program
• Medical Insurance
• Dental Insurance
• Vision insurance
• Health Savings Account (HSA)
• Employer-paid basic life insurance with a "buy-up" option
• Employee Assistance Program (EAP)
• Employer-paid Short-Term Disability benefit
• Voluntary Life, Accident, and LTD Disability options
• Paid Parental leave
• Paid time off and Holiday Pay
• Referral program
• Retirement plan
• Employee Sharing Program