Tool Room Manager

Position Purpose

The Tool Room Manager is responsible for leading the tool room operation, team, and systems to ensure tools, equipment, and materials are delivered in a cost-effective, accurate, and reliable manner that supports field and shop productivity.

Position Responsibilities

• Team Leadership & Culture

  • Lead, coach, and develop tool room team members
  • Conduct regular 1:1 meetings, performance reviews, and development planning
  • Foster a positive, accountable, and service-oriented team culture
  • Address performance concerns, conflict resolution, and disciplinary actions
  • Oversee hiring, onboarding, and training

• Systems & Process Ownership

  • Lead implementation and ongoing management of the tool tracking system
  • Ensure system data integrity and process compliance
  • Develop and maintain SOPs and standard work instructions
  • Optimize workflows (ordering → picking → staging → delivery → returns)

• Operational Oversight

  • Ensure tool room operations meet service, accuracy, and readiness expectations
  • Partner with the Tool Room Lead to align daily execution with business priorities
  • Maintain tool room vehicles and trailer management processes

• Inventory & Procurement Management

  • Manage inventory levels, replenishment strategies, and cycle counts
  • Oversee tool and equipment purchasing and rental coordination
  • Maintain vendor relationships and negotiate pricing, rebates, and agreements
  • Manage tool lifecycle (repair, replacement, warranty)

• Financial Management

  • Develop and manage annual tool room budget
  • Monitor spend and identify cost-saving opportunities
  • Ensure accurate job costing and tool charge-out processes

• Continuous Improvement

  • Lead Lean initiatives and process improvements
  • Establish and track KPIs (accuracy, turnaround, availability, utilization)
  • Drive layout optimization and support facility expansion/moves

Summary of Skills, Knowledge and Abilities

• Proven leadership experience in operations, logistics, or tool management
• Bachelor’s degree in Operations, Supply Chain, Business, or a related field preferred, or an equivalent combination of education and relevant tool room, inventory, or operations management experience
• Strong people management and coaching skills
• Experience with inventory systems and process design
• Financial and budgeting experience
• Ability to lead change and manage multiple priorities
• Led continuous improvement mindset
• Strong communication and organizational skills
• Balanced (people + process + results)
• Structured and systems-oriented
• Strong communicator
• Change leader

Direct Reports

• Tool Room Operations Lead
• Tool Room Specialist(s)
• Co-op/Youth Apprenticeship Students (Tool Room Assistants)