Tolling Business Analyst 4

Key Responsibilities

• Analyze business processes and identify operational/system improvements.
• Conduct root cause analysis and recommend business/technical solutions.
• Create process flows, context diagrams, and data flow diagrams.
• Gather and document requirements, epics, features, and user stories.
• Create test plans, test cases, regression testing, and coordinate UAT.
• Communicate testing progress with Project Managers and Scrum teams.
• Work within Agile/Scrum environments and support sprint activities.

Required Skills & Experience

• 10 years of Business/Systems Analysis experience.
• 5 years as an Agile Business Analyst.
• Strong Scrum/Agile methodology experience.
• Experience managing Product and Sprint backlogs.
• Expertise in requirements gathering and user story creation.
• Experience defining acceptance criteria and supporting development teams.
• Strong experience with enterprise-level multi-module systems.
• Advanced knowledge of enterprise data management concepts.
• Strong business process modeling/BPM tools experience.
• Experience with ALM tools.
• Proficiency with MS Word, Excel, Access, Outlook, Visio, PowerPoint, Project Server.
• Excellent communication and stakeholder management skills.

Preferred Certifications

• CBAP
• PMI-PBA
• PMI-ACP

Preferred Tools

• Azure DevOps for Agile development and work item tracking

Additional Information

Work Arrangement: Hybrid / Remote with onsite as needed.

Interview: Virtual with webcam required.

Duration: Through June 30, 2026 with possible 12 month extension.

Important: Candidate must be able to travel to Richmond, VA to pick up laptop.