Tolling Analyst

About the role

HDR’s Mobility and Operational Technology Services (MOTS) team is growing, and we're looking for a Tolling Analyst to support innovative solutions for tolling agencies across the country. Join a collaborative, employee-owned company with over 100 years of experience.

Responsibilities

• Technical Delivery
• Research tolling trends, technologies, and policies to inform client strategies
• Conduct deep data analysis using Excel, Power BI, relational databases, and other tools
• Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities
• Reconcile tolling data across systems and vendors to verify accuracy and completeness
• Analyze business processes and recommend improvements for efficiency and accuracy
• Evaluate customer service center and system data to identify trends and opportunities
• Create deliverables including reports, presentations, diagrams, and models
• Audit end-user experience for both customers and agents
• Task & Project Management
• Assist with scopes of work, cost estimates, contracts, and procurement documents
• Support toll program management tasks including design reviews and operational oversight
• Learn and apply HDR’s project management and QA/QC processes
• Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery
• Business Development
• Assist with business development efforts, including writing or reviewing proposals
• Grow business development skills through industry engagement

Requirements

• Bachelor's degree in engineering, planning, business, data analytics, or related fields
• 4+ years of experience
• Proficiency in Microsoft Office applications such as Excel, Word, Visio, and PowerPoint
• Strong background in statistical analysis, reporting, and data visualization
• Excellent written and communication skills
• Ability to handle a wide variety of tasks simultaneously requiring different skill sets
• Ability to adapt to the needs of our clients and work outside of one’s comfort zone
• Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities
• Experience in business or technical management consulting
• Familiarity with data reporting and analytical tools such as SQL, Power BI, and/or Tableau

Qualifications

• Bachelor's degree

Preferred Qualifications

• An attitude and commitment to being an active participant of our employee-owned culture is a must

Benefits

We offer a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement.

Pay

The expected compensation range for this position depends upon skills, experience, education and geographical location.

Schedule

Full-time

Employee Status

Regular

Business Class

Advanced Technologies for Surface Transportation

Job Posting Date

May 4, 2026

Keywords

Toll, Tolling, Consulting, Consultant, Back Office, Reporting, Business Rules, Operations, Change Management, Business Processes, Systems, Analysis, Procurement, Planning, Policy, Performance, Databases

Preferred Qualifications

• Local candidates preferred

Equal Opportunity Employer

We are an Affirmative Action and Equal Opportunity Employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.