Todd Snyder - Visual Operations Lead

About Todd Snyder

Known for its sophisticated take on redefining how to dress the modern gentleman, Todd Snyder collections draw from Savile Row tailoring, vintage military apparel, and classic American workwear, making timeless pieces relevant for the well-dressed man. Based in New York, the brand meticulously sources elegant materials from around the world, creating designs that are both smart and refined.

About the Role

As the Visual Operations Lead, you’ll be the General Manager’s "go-to" in implementing, leading, and executing the Visual and Operational Excellence initiatives for your store. Your passion lies in creating extraordinary customer experiences—whether from stunning visual execution, driving sales results on the floor as Leader on Duty, or creating operational efficiencies in the back of house. You ensure your store is "customer-ready" every time they walk through the door.

Responsibilities

• Driving sales: As Leader on Duty (LOD), you lead the Sales team to deliver an exceptional customer experience. You coach the team on how best to engage customers, empower each team member to meet individual goals, and manage task execution, replenishment, transfers, and speed of product to the customer (BOSS, BOPIS, and Merchandise Requests). You analyze sales and product performance reports to make strategic merchandising decisions with your Market Visual Leader and support the General Manager with insights on product performance and sales opportunities.
• Innovative merchant: You coach your team and lead the execution of floor set processes. You ensure the Service team maintains visual standards and champion processes that keep the store ready for customers. You make data-backed merchandising decisions and advocate for the product assortment and replenishment your store needs.
• People leader: You coach, train, and motivate the team through core values: People, Passion, Integrity, Innovation, and Teamwork. You model leadership, hold the team accountable to workplace culture and service standards, and partner with your General Manager and District Team Leader to address performance gaps.
• Teamwork drives results: You prioritize giving and receiving feedback and recognition through real-time coaching and celebrating team successes. You engage in team selling and hands-on processes to drive store and team results.
• Act with integrity: You adhere to and enforce company policies, procedures, and safety and Asset Protection standards. You do the right thing, even when it’s difficult.

Qualifications

• Experience leading teams in luxury retail with a strong background in visual merchandising.
• Ability to multi-task with strong attention to detail; excellent priority-setting and time management skills.
• Experience leading and developing teams with a general understanding of employment law.
• Strong business acumen.
• Flexible availability to work nights, weekends, and holidays as needed.
• Passion for Todd Snyder products.

Benefits

• 50% off at Todd Snyder (plus 25% off select third-party branded merchandise) and a clothing allowance twice per year.
• 40% off at AE, Aerie, and Unsubscribed, plus exclusive partner discounts.
• Opportunities for development, skill-building, and career advancement.
• Work with some of the best teams in the industry at a leading menswear brand.

Location: New York, NY, United States | Schedule: Full time