Todd Snyder - Sales Leader

About the Role

The Sales Leader supports the store management team by effectively performing the responsibilities of a Leader on Duty (LOD) to create a selling culture, enhance the customer experience, and achieve store sales goals. In the absence of a member of management, the Sales Leader is responsible for the daily operation of the store. The Sales Leader role models AEO values and Customer First behaviors in all actions and interactions.

Responsibilities

• Leadership
  • Perform the responsibilities of the Leader on Duty (LOD) to lead a Customer First culture.
  • Communicate clear expectations and hold store associates and themselves accountable to brand, performance, and behavior standards.
  • Proactively seek personal learning and development opportunities to elevate leadership skills and individual performance.
• Drive for Results
  • Partner with the Store Management team to execute the store business plan, drive KPI results, and maximize business opportunities.
  • Establish and assign individual goals to sales and stock associates; monitor performance and provide real-time coaching.
  • Drive AE brand loyalty by ensuring associates are knowledgeable about AEO loyalty programs and consistently inform customers of these programs.
• Talent Management
  • Lead training, development, and coaching of the associate team to create a Customer First culture.
  • Motivate associates by providing feedback and recognition for behaviors that drive positive results.
  • Recognize and communicate associate performance issues to store management in a timely manner to develop resolution plans.
• Visual & Operational Execution
  • Maintain company brand standards per the 5 S’s (In Size, Styled, Stocked, Standard, Signed).
  • Execute strategic, brand-appropriate merchandising product moves to maximize presentation and drive sales.
  • Ensure consistent and effective shipment processing and flow to the floor while maintaining stockroom SOP.
  • Execute all daily operational procedures and support the management team to ensure store audit compliance and shrink results meet company loss prevention standards.
  • Understand and adhere to all company policies and procedures.
• Authority

  In the absence of a member of management, the Sales Leader is authorized to:

  • Open store Monday through Friday only; close store Sunday through Wednesday if necessary.
  • Complete cash refunds for returned merchandise.
  • Complete employee purchase transactions.
  • Complete cash pay-outs for store purchases and services.
  • Receive merchandise shipment; complete markdowns on sale and damaged goods.
  • Complete morning bank deposits.

Requirements

• Minimum High School education or equivalent.
• Minimum 1–2 years of retail experience or equivalent education.
• Team leader experience preferred.
• Must have flexible availability for store needs.
• Ability to receive feedback and take action when appropriate.
• Demonstrated business acumen.
• Demonstrated ability to communicate effectively with customers and store team.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient use of technology.

About Us

Todd Snyder is an American menswear brand based in New York City. Since launching in 2011, Todd Snyder has redefined how modern Americans can present themselves in stylish and unexpected ways. We are a talented, passionate, and creative team designing and marketing the building blocks of a modern gentleman’s wardrobe, blending heritage craftsmanship with a timely aesthetic. We believe that while trends may come and go, the importance of dressing well and cultivating a unique personal style will never go out of fashion.

The company ships worldwide through its website and operates 14 stores (and counting) in the United States, recognized as innovative retail and lifestyle hubs by The New York Times, New York Magazine, GQ, and others.

Pay & Benefits

Actual starting pay is determined by various factors, including but not limited to relevant experience and location. Subject to eligibility requirements, associates may be eligible to receive paid sick leave and REAL rewards at the company’s discretion. Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service.

Location: Boston, MA, United States
Schedule: Full time