Todd Snyder - General Manager

About the role

The role of the General Manager is to drive the company’s key performance indicators by delivering exceptional customer store experience at all Todd Snyder locations. He or she exercises independent judgment and discretion in the development, implementation and communication of store strategies and business plans that align with the brand strategies. In partnership with the Store Leadership, the General Manager is accountable for effectively teaching, training and coaching store management into a high performing leadership teams that achieve sales goals, meets merchandising brand standards and delivers operational excellence.

Responsibilities

• Leadership
  Motivate and inspire the team by delivering a compelling vision and purpose which encompasses the company vision.
  Create and lead an environment that ensures customer satisfaction, maximum productivity and profitability by translating and implementing company and brand developed business plans.
  Establish and communicate clear expectations and hold the store management team and self-accountable for achieving all brand, performance and behavior standards.

• Talent Management
  Recruit, hire, develop and retain a high performing management team.
  Teach, train and coach the store management team.
  Consistently assess and provide ongoing performance feedback.
  Develop succession plans to ensure career paths for all associates; encourage associates to pursue internal opportunities.
  Lead the annual review process for store management and associate team.
  Collaborate with the Store Leadership to write performance reviews for the leadership team.
  Manage all compensation decisions in partnership with you Human Resources Partner.
  Drive employee engagement by recognizing and rewarding employees for outstanding performance.
  Ensure that the store management team adheres to and enforce all employment practices and policies.
  Recognize and properly resolve customer and performance issues; communicate high priority issues to the District Manager in a timely manner and collaborate to develop a plan for resolution to minimize risk.

• Visual & Operational Execution
  Conducts weekly visual walk-throughs with merchandise managers; directs brand appropriate strategic merchandising to maximize sales as an outcome of the assessment.
  Maintain company brand standards of neat, clean and organized sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers.
  Lead all visual directives ensuring mapping and floorset are properly planned, scheduled and executed seamlessly within allotted timeframe.
  Generate and analyze merchandise reports and direct brand appropriate merchandising moves to maximize presentation and drive sales.
  Supervise the efficient and productive handling of all merchandise including shipment receipt and processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).

Qualifications

• Minimum high school education or equivalent.
  Minimum of 5-7 years of retail or equivalent management experience preferred.
  Strong prioritizing, interpersonal, problem‐solving & planning skills.
  Knowledge and understanding of employment laws including compliance with federal, state and local requirements.
  Demonstrated ability to manage complex and competing priorities.
  Skilled at making quality decisions in a fast-paced and complex environment.
  Strong communication, presentation, delegation and follow-up skills.
  Effective interpersonal and communication skills with all levels of corporate business partners and field leadership.
  Proficient in conflict management and resolution skills.
  Demonstrated proficiency in training, sales generation and leading of functional teams.
  Proven ability to analyze business trends and reporting to drive sales.
  Demonstrated ability to coach, provide feedback and manage substandard performance.
  Demonstrated ability to communicate effectively with customers and store team.
  Proven ability to work in a fast‐paced and deadline‐oriented environment.
  Ability to effectively lead multiple non-contiguous locations as needed.
  Capacity to successfully lead high potential management teams and sizeable store teams.
  Ability to work a flexible schedule to meet the needs of the business, including holidays, nights and weekends.
  Ability to perform Essential Job Functions.
  Computer and technology proficient.

Benefits

Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits. Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click HERE.

Pay

Actual starting pay is determined by various factors, including but not limited to relevant experience and location.