TOC Community Health Worker Specialist

About the role

The Community Health Worker Specialist (CHW Specialist) is a trusted member of the community, with an advanced understanding of the patient culture, languages, socio-economic status, and life experiences of the community served. The CHW Specialist provides experienced and expanded cultural mediation between healthcare, social services, and the communities, overseeing complex patient issues and making referrals to other team partners as indicated.

The CHW Specialist helps Central Health members and patients access needed services and resources under strenuous circumstances, as well as building individual, community, and system capacity through health knowledge and self-sufficiency in members with complex issues. The role oversees and provides high-level support for services including social services, clinical education, advocacy, assistance with applying for health care coverage and resources.

The CHW Specialist will precept, onboard, and teach CHW interns and entry-level CHWs, handle patient documentation, organize projects, and collaborate with the team. The role functions as a team leader to provide services through informing, outreach, patient navigation, and community health education, and may work through community outreach, the Central Health Navigation Center, Central Health Clinics, or other health care settings.

Responsibilities

• Proficient in Community Health Worker II job duties.
• Plans and manages event logistics, inventory of resources, and distribution of educational materials across various organizational initiatives.
• Mentors staff while providing constructive feedback for program improvement.
• Organizes and facilitates discussions and feedback sessions with stakeholders to gather and assess experiences and outcomes.
• Oversees multiple staff activities and provides reports on productivity and project milestones to leadership for review and decision-making.
• Identifies new opportunities to collaborate and maintains existing partnerships with community organizations, state and federal navigation partners.
• Oversees programming needs for specialty programming.

Requirements

• High School Diploma.
• 5 years of community-based work experience in a community-based setting and ability to perform the duties of the CHW II.
• Certification as a Community Health Worker within 6 months of hire.

Skills

• Advanced knowledge of enterprise and community resources and the ability to provide referrals to patients/families as appropriate.
• Experienced ability to connect patients with community resources and make referrals to appropriate providers and external partners.
• Advanced ability to communicate verbally and nonverbally using coaching, motivational interviewing, and active listening skills.
• Skilled in leading task prioritization, flexibility, and willingness to learn new responsibilities and to work in a changing environment.
• Advanced ability to exhibit compassion, vulnerability, and empathy when working with employees and patients and advancing CH mission of health equity and DEI goals.
• Advanced ability to manage projects and tasks independently.
• Advanced ability in providing person-centered care that is inclusive and culturally competent.
• Advanced ability to teach community-based classes.
• Skilled in providing and coaching patients in effective management of their health and social resources.
• Ability to present information in a public forum and facilitate respectful and informative discussions.
• Advanced skills in establishing, maintaining, and extending positive and working relationships with internal and external partners.
• Skilled in community health care issues and services.
• Working knowledge and experience with Microsoft Office Products.