TMS Technician

Patient Care

• Welcome patients to clinic, create a therapeutic and compassionate environment
• Field and troubleshoot patient concerns and questions, escalate as needed
• Perform chart review, implement treatment plans, and communicate with providers
• Absorb and coordinate with supervisors or providers as needed
• Maintain professional boundaries and monitor patient symptoms and medications

TMS Treatments

• Administer TMS treatments carefully, manipulate TMS arm, and enter treatment parameters
• Operate TMS machine, read protocols, and set up for MT procedures
• Adequately perform MT rechecks as needed or requested

Esketamine Treatments

• Carefully take patients' vitals and assist with self-administration of Esketamine
• Monitor symptoms and side effects, alerting and communicating with clinic warm body provider
• Complete REMS enrollment forms and online patient monitoring forms
• Update medication and inventory logs

Charting and Documentation

• Chart all TMS or Esketamine treatments in Athena and patient excel logs
• Aid patients in completing treatment consent and insurance forms
• Write clear, concise, and accurate notes in patients' charts

Patient Care Coordination Tasks

• Check patients in before appointments, maintain schedules, and assist with rescheduling
• Schedule TMS treatment courses, Esketamine treatments, and follow-up office visits
• Monitor insurance authorizations, alert PCCs when needed, and ensure treatments are authorized
• Accurately and timely complete patient medication refills, follow up as needed
• Field outside records and update patient charts, upload, route, and communicate in Athena
• Handle patient emails and voicemails, complete tasks or coordinate as needed
• Absorb other patient care tasks as needed

Office Cleanliness and Organization

• Maintain a clean and safe work environment, assist in cleaning and organizing clinic tasks
• Clean and maintain TMS and Esketamine equipment and treatment rooms
• Monitor clinic supplies and inventory, update lists, troubleshoot equipment malfunctions, and alert supervisors

Communication with Team and Supervisors

• Provide clear, accurate, and concise verbal and written communication with team members and providers
• Work well with team members and supervisors, ask for help and offer help as needed
• Follow up on messages, threads of communication, and tasks appropriately
• Attend meetings and stay updated on workflows

Company Policies and Protocols

• Remain up to date on and follow all company policies and protocols
• Arrive on time, use lunch and breaks appropriately, and attend work each day unless preapproved leave
• Show willingness to learn new methods, procedures, and techniques

Qualifications

• Available to work full-time Monday – Friday between clinic hours of 7am – 5pm
• A high school diploma or equivalent
• Excellent customer service and/or patient care skills
• Strong organizational and time management skills including punctuality, attention to detail, and problem-solving skills
• Exceptional interpersonal skills and experience working as part of a team
• Strong written and verbal communication skills
• Warmth, compassion, and comfort working with patients with mental illness such as depression, anxiety, and OCD

Preferred qualifications

• Medical assistant or bachelor’s degree preferred
• Experience navigating, scheduling, and documenting in an EMR, preferably Athena
• Proficient with Microsoft Office (Word, Excel), Microsoft Teams, and Outlook
• 1+ years of patient care experience
• Knowledge and understanding of mental illness such as depression, anxiety, and OCD