TMS Technician

At Neuro Wellness Spa, we are committed to providing cutting-edge mental health care through a patient-centered approach. Since 2009, our dedicated, knowledgeable, and compassionate team has worked to ensure patients receive the highest quality and most comprehensive mental healthcare possible. As a leading provider of TMS, psychopharmacology, and psychotherapy, we are continuing to expand our services and clinical footprint across California.

Responsibilities

• Patient Interaction:
  • Welcome patients warmly, ensuring a positive experience.
  • Monitor the TMS tech RingCentral, schedule and reschedule TMS appointments as needed.
  • Provide compassionate patient care, fostering trust and rapport.
  • Administer TMS treatments per physician protocols, ensuring patient comfort and treatment accuracy.
  • Counsel patients on the completion of psychiatric rating scales.
  • Communicate with a team of certified TMS psychiatrists overseeing patient treatment.
• Administrative Duties:
  • Maintain patient records in DrChrono, including scheduling appointments, writing notes, and tracking insurance authorizations.
  • Create, update and maintain patient records in OutcomesAI, including rating scales, medications and other details.
  • Update Heart & Soul and other administrative documents as assigned.
  • Ensure TMS patients are aware of and have agreed to total cost of treatment.
  • Ensure ROIs are signed with outside providers and therapist/psychiatrist/primary care provider updates and provided via phone, fax or email at all intervals.
  • Ensure completion of ‘End of TMS Checklist’ and follow up with items as needed, including requesting additional TMS sessions.
  • Request patient reviews, surveys and testimonials, when appropriate.
  • Conduct patient recalls and check-ins post TMS discharge at regular intervals.
  • Complete insurance authorization forms and monitor authorizations.
  • Assist the Medical Director with consults and calibrations; initiate MD notes as needed.
  • Load updated documents into OneDrive and remove outdated forms as needed.
  • Maintain chart covers, consents, consult sheets, scripts, and other documents with necessary updates.
• Equipment Maintenance:
  • Ensure TMS machines are maintained, including yearly checks, coolant management, and weekly filter cleaning.
  • Assist with emergency equipment maintenance, ensuring AED compliance, emergency kit readiness, and O2 tank functionality.
  • Assist with staff training on safety protocols and ensure emergency signage and maps are posted correctly.
• Office And Inventory Management:
  • Monitor office supplies, restocking items such as tea, cups, utensils, and clinical supplies.
  • Maintain a clean and organized work area and lobby.
  • Communicate supply needs with Clinic Manager.
  • Number or renumber appointments when cancellations occur and inform billing of any fees.
• Compliance And Confidentiality:
  • Adhere to HIPAA guidelines, ensuring the confidentiality of all patient records and information.
  • Follow clinic policies and procedures related to patient care and documentation.
  • Assist with monitoring site and staff for compliance with company procedures and policies.
• Other Duties As Assigned:
  • Participate in ideas and content generation for media features including social media.
  • Assist with training new TMS technicians and other site staff as appropriate.
  • Perform various back-office duties in a fast-paced, customer-oriented clinical environment.
  • Maintain clinic patient flow, balancing registration requirements, appointment times, and other activities.

Requirements

• Minimum 18 years old.
• High School Diploma / GED required.
• Experience working with patients with anxiety and depression, preferred.
• 1-3 years of experience in customer service or clinical care, preferred.
• Associate degree in healthcare or related field, preferred.

Skills

• Excellent written and verbal communication skills.
• Ability to multi-task with high degree of attention to detail and bring tasks to completion.
• Ability to deliver superior customer service to all potential patients.
• Strong customer service skills and exceptional phone presence are a must.
• Proficiency in the use of office and medical equipment.
• Ability to multi-task, prioritize, and execute tasks in a fast-paced environment.
• Experience with Apple iOS systems and medical EHR software such as DrChrono.
• Strong organizational and project management skills.
• Proficient with Microsoft Word and Excel, strong computer and data entry skills required.

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• 401k and 401k matching
• Paid sick, time off, and holidays
• Employee Assistance Program
• Professional development opportunities
• Other company-sponsored wellness or support programs

Pay

$21.00 - $26.00 per hour

Schedule

Fully in-person Monday through Friday. Hours: 10:30am-7pm.