TMS Technician

Responsibilities

• Cook up all aspects of the Spravato and TMS therapy program, including scheduling, patient intake, insurance verification, and delivery of treatments.
• Serve as the primary point of contact for patients interested in TMS therapy, providing information, answering questions, and guiding them through the intake process.
• Collaborate with healthcare providers to develop individualized treatment plans for patients based on their clinical needs and goals.
• Schedule Spravato and TMS therapy sessions for patients, ensuring efficient utilization of treatment rooms and equipment.
• Verify insurance coverage and obtain pre-authorizations for Spravato and TMS therapy services.
• Educate patients on the Spravato and TMS procedures, expectations for treatment, and any potential side effects or risks.
• Maintain accurate and up-to-date patient records, including treatment progress notes, assessments, and consent forms.
• Congratulate the billing and finance departments to ensure timely and accurate processing of Spravato and TMS therapy charges and payments.
• Monitor and track patient outcomes and satisfaction with Spravato and TMS therapy, collecting feedback and making adjustments to the program as needed.
• Oversee the maintenance and calibration of TMS equipment, coordinating with technical support as necessary.
• Provide support and guidance to TMS technicians and other staff involved in the delivery of TMS therapy services.
• Stay informed about developments in Spravato and TMS technology and research, incorporating new findings into program protocols and procedures.

Qualifications

• Previous experience in healthcare administration, care coordination, or patient advocacy.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact professionally and empathetically with patients and healthcare providers.
• Knowledge of mental health conditions and treatment modalities, particularly on TMS therapy (preferred).
• Proficiency in electronic medical record (EMR) systems and Microsoft Office Suite.
• Ability to maintain confidentiality and adhere to HIPAA regulations.
• Compassion, patience, and a genuine commitment to supporting individuals with mental health challenges on their path to recovery.