TMS Implementation Team Specialist

About the role

We are currently seeking an TMS Implementation Team Specialist to support our Treasury Management Solutions Department.

Responsibilities

• fulfilling set-up and maintenance requests
• providing customer training on Treasury Management products
• Products include Business Online Banking, Remote Deposit, Positive Pay, Lockbox, ACH, Online Wires and Cash Vault.
• System set-up, maintenance and training customers regarding Treasury Management products
• Provide courteous and professional phone and email support to customers and branch employees
• Support back-office activities and processes (share point, setup log etc.)
• Receive, research and resolve customer issues
• Provide 2nd level support and coordination with 3rd Party vendors.
• Remote Deposit Scanner Installations
• Comply with Policy & Procedures
• Equipment inventory (token, scanner)
• Application maintenance using Director system
• FedEx invoice maintenance
• Upload fees thru Block system
• Perform other tasks or special projects as assigned

Requirements

• Minimum Education Level: High School Diploma or equivalent
• Minimum Job Experience: 1+ years of Banking Experience required.
• Treasury Management Solutions experience preferred.
• Language requirements: English: Written: Intermediate, Verbal: Conversational
• Computer/software skills: Microsoft Outlook, Word and Excel – Intermediate
• Ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone
• Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships
• Detail oriented and the ability to multi-task
• Preferred: Korean: Conversational

Pay

The salary range for this full-time position is $25.00 Hourly - $30.00 Hourly + bonus + benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.

Benefits

Benefits are included as part of the compensation package.

Schedule

Full-time position.