TM Dispatch Coordinator

About the role

The TM Dispatch Coordinator provides administrative support to the dispatch department, ensuring accurate record-keeping and facilitating communication between drivers, customers, and internal teams. The coordinator also checks in/out delivery trucks, secures the premises, and patrols to maintain a safe and secure environment.

Responsibilities

• Maintain accurate records of dispatch activities, including upkeep of all gate entry logs.
• Facilitate communication between drivers and internal departments to ensure timely and accurate dispatch operations.
• Check in/out both delivery loads.
• Prepare and organize dispatch-related documentation, such as bills of lading forms, and produce scale tickets.
• Aid Security with guest and vendor visitors.
• Handle system alarms and communicate any errors to Facility Maintenance.
• Affirm dispatch activities adhere to quality and safety standards.
• Perform other duties as assigned.

Schedule

General schedule is a 12-hour, 6-6 rotating shift, 2-2-3 schedule.

Qualifications

• Prior experience as a dispatch operator or security guard.
• Demonstrated strong communication skills verbally and written.
• Proficiency in Microsoft Office and ability to learn and use dispatch management software.
• Exhibited excellent customer service.
• Ability to handle high stress environments with competing demands.
• Sound decision making ability.
• Capability to remain focused on tasks in a production environment.

Education/Experience

A High School Diploma or equivalent.

Skills

• Attention to Detail
• Communication
• Customer Service
• Data Recording
• Teamwork
• Problem-Solving
• Organizational
• Time Management
• Technology Proficient
• Regulatory Compliance
• Critical Thinking