Dispatch Coordinator

About the Role

Our Security and Emergency Services department is seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central location. You will dispatch both emergency and routine calls for service while building rapport with residents and visitors by providing personalized customer service and hospitality.

Responsibilities

• Track all pertinent information during your shift and initiate the first level of the incident report for Security and Emergency Services Officer completion.
• Monitor the Emergency Call System for independent living.
• Track the status of residents involved in emergency situations.
• Monitor the Fire Alarm System.
• Dispatch ambulance, private ambulances, or 911 as needed.

Requirements

• Prior experience in call taking/dispatching or Emergency Medical Services preferred.
• Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and new challenges.
• Effective communication skills with residents, visitors, and staff at all levels.

Note: The Florida Agency for Health Care Administration (AHCA) requires all new hires to successfully complete and pass an extensive Level 2 background screening (U.S. Federal, State, and City checks, including fingerprinting) prior to the start of employment.

Schedule

7:00 AM to 7:00 PM weekdays with alternate weekends.

Pay

$18.00 an hour, commensurate with experience.

Benefits

• Medical, dental, and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching, and telemedicine options.
• PTO plans, plus company-paid volunteer hours for eligible team members.
• 401k for all team members 18 and over with a company 3% match.
• Growth opportunities within the company as we open new communities and expand existing ones.

Devonshire is a 26-acre resort-style continuing care retirement community located on the grounds of PGA National in Palm Beach Gardens, Florida. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care.