Dispatch Coordinator

Pompton Plains, New Jersey, 07444

About the Role

As a Scheduler and Dispatcher, you’ll play a critical role in our day-to-day operations—connecting with customers, coordinating with installers, managing job logistics, and keeping our schedule running like clockwork. If you enjoy solving logistical puzzles, providing top-notch customer service, and staying ten steps ahead, we want to hear from you!

Responsibilities

• Coordinate Garage Door Installations: Identify ready-to-schedule jobs, review job details and tags, and assign them to installers based on region, difficulty, availability, and delivery schedules.
• Communicate with Customers: Call customers to schedule installs, explain prep requirements, and review job notes. Keep records of conversations and follow up when needed.
• Work Within Our Scheduling System: Use ServiceTitan to set appointment windows, assign jobs to technicians, and confirm schedules via email or text.
• Stay Ahead of the Curve: Track delivery manifests, anticipate market needs, and manage out-of-market assignments to maximize daily efficiency.

Requirements

• Strong organizational and communication skills
• Ability to confidently guide conversations and control scheduling flow
• Comfortable using scheduling software (ServiceTitan experience is a plus!)
• Detail-oriented mindset—understanding the impact of tags, locations, skill levels, and delivery logistics
• Team player who’s also self-motivated and proactive
• Ability to prioritize under pressure and pivot as needed

Preferred Qualifications

• Experience in dispatch, operations, or field service scheduling
• Knowledge of garage door types, installation steps, or related services
• Bilingual in English and Spanish (preferred, not required)

Benefits

• Be part of a respected, nationwide brand with a strong reputation
• Join a supportive and tight-knit team
• Opportunity for growth and cross-training
• Full benefits package and paid time off
• Make a real difference every single day

Schedule

Full-Time, Monday-Friday, in office