TJJD - Youth Rights Specialist - (EVN)

About the role

The TJJD youth rights program manages a confidential formal grievance system through which youth under the agency's jurisdiction, their parents or guardians, or youth advocates may file grievances concerning the care, treatment, services, or conditions provided for youth in TJJD state-operated facilities or programs.

Responsibilities

• Facilitates access to and understanding of the youth grievance system
• Covers coordination, tracking, and monitoring the youth grievance process from the time a grievance is filed through exhaustion of the response appeal process
• Helps ensure prompt, fair, and thorough resolution of grievances
• Prepares and reviews management and operational reports
• Conducts orientation and/or training sessions on the youth grievance system
• Reviews facility activity and incident reports to identify and proactively address any concerns affecting youth rights
• Gathers and reviews sufficient information regarding complaints and allegations to adequately inform youth of their options with regard to filing grievances
• Ensures processes are in place for daily collection of youth grievances from locked grievance boxes and other methods
• Reviews grievance forms and other documentation upon receipt and throughout the grievance resolution and appeal process to ensure compliance with established procedures
• Assigns the grievance to the appropriate decision authority and grievance category
• Coordinates, tracks, and monitors the youth grievance process from the time a grievance is filed through exhaustion of the response appeal process
• Conducts technical reviews of grievance and grievance appeal responses to ensure fair, thorough and appropriate resolutions consistent with agency policies, procedures, and standards
• Coordinates any necessary revisions with the decision authority
• Coordinates process to ensure that actions identified in a granted relief occur in a timely manner
• Compiles and maintains accurate records and statistics pertaining to the youth grievance system
• Performs and/or monitors data entry to ensure appropriate data is entered into the youth grievance manager system
• Performs and/or oversees data searches and retrieval as needed
• Provides bi-weekly or more frequent reports for pending and overdue grievances to the staff and administration
• Reviews and monitors response due and overdue status reports
• Oversees the preparation of grievance data reports and resolution monitoring reports in accordance with established procedures and guidelines
• Prepares or oversees the preparation of other management and operational reports as directed, including special projects and non-routine reports
• Designates and works closely with youth treatment teams ensuring appropriate appointment of Dorm Grievance

Requirements

Work involves extensive interaction with youth and their family members, coordination with juvenile correctional officers, case managers, and grievance decision authorities, and serving as a program liaison with facility administrators.

May act as back-up youth rights specialist for other locations as needed.

Qualifications

Work requires extensive interaction with youth and their family members, coordination with juvenile correctional officers, case managers, and grievance decision authorities, and serving as a program liaison with facility administrators.

May act as back-up youth rights specialist for other locations as needed.

Skills

Work requires extensive interaction with youth and their family members, coordination with juvenile correctional officers, case managers, and grievance decision authorities, and serving as a program liaison with facility administrators.

May act as back-up youth rights specialist for other locations as needed.

Benefits

N/A

Pay

N/A

Schedule

N/A