Titles Processor

About the role

The Titles Processor is responsible for accurately preparing and processing title work on consumer collateralized loans. They will also provide general support including maintaining internal company files, records, and other documentation for the department.

Responsibilities

• Create manual and electronic documentation and process title transfers within the ADOT/MVD computer system for collateral loans.
• Utilize the MVD system to perform collateral checks to ensure it meets the collateral eligibility and verify required fees and documents necessary to file the lien.
• Communicate and respond to internal departments, external clients/vendors, and members to provide exceptional people experiences.
• Utilize department reporting and the MVD system to follow-up on electronically signed loans and obtain required documentation electronically or through the mail.
• Ensure any missing documentation is acquired for lien filing within the designated time frame of statues for lien perfection.
• Confirm all documents are complete and accurate in accordance with established guidelines and legal requirements including review of format, content, dates, names, personally identifiable information, grammar, etc.
• Monitor department specific reports and proactively action the identification, review, research, and update of collateral information ensuring accurate, proper documentation within internal systems.
• Perform other job-related duties as assigned.

Requirements

• High School Diploma or GED required.
• 3+ years of Customer Service experience required.
• 1+ years of Auto Dealership, MVD Title, or Consumer Lending experience required.
• Excellent written/verbal communication skills and experience providing telephone support to branches, departments, and other financial institutions and processing partners/vendors required.
• Strong Attention To Detail And Follow-up Skills Required.
• Ability to respond quickly to challenges using appropriate judgment to assist members while keeping the organizations best interests in mind required.
• Ability to process high volumes of work efficiently with minimal errors required.
• RACF Motor Vehicle Division Certification or ability to acquire certification within 120 days required.

Qualifications

• None specified

Skills

• Customer Service
• Collateral Checks
• Documentation Creation
• Electronic Documentation
• Title Processing
• Communication Skills
• Attention to Detail
• Follow-Up Skills
• Auto Dealership Experience
• MVD Title Experience
• Consumer Lending Experience
• Telephone Support
• Collateral Eligibility Verification
• Filing Liens
• Document Accuracy
• Department Reporting
• Collateral Information Monitoring
• Job Duties Execution

Benefits

• None specified

Pay

• Not specified

Schedule

• Not specified

Benefits

• None specified

Desert Financial

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.