Title & Tag Agent

About the role

Join the growing team at Northeast Title & Tag – part of Team Thompson! Northeast Title & Tag is a family-owned company serving communities across Northeast Pennsylvania with fast, friendly, and reliable title, tag, and registration services. With 15+ locations and growing, we’re proud to offer a supportive and team-oriented environment where employees are encouraged to learn, grow, and build long-term careers.

What You'll Do

• Assist customers with a wide variety of DMV-related services, including vehicle titles, registrations, transfers, renewals, plates, and more
• Ensure all paperwork is accurate, complete, and submitted in compliance with PennDOT regulations
• Communicate clearly and kindly with customers — both in person and over the phone
• Maintain organized records and files in accordance with company and state guidelines
• Operate point-of-sale systems and process customer payments
• Deliver excellent service in a fast-paced office environment, where multitasking is a must

Training & Growth Opportunities

• Cross-training available across four divisions: Title & Tag, Insurance, DOT Compliance, and Pack & Send
• Opportunity to obtain your insurance license if you’re interested in exploring a sales or customer advisor path
• Notary Public certification is required within the first 90 days (we’ll help you get certified — if you’re already a Notary, even better!)
• Internal promotions and career growth are strongly encouraged — many of our team members have built lasting careers here

Who You Are

• Friendly, reliable, and eager to learn
• Able to handle customer interactions with professionalism and empathy
• Detail-oriented and organized — you enjoy checking boxes and getting things right the first time
• Comfortable working with computers and handling paperwork
• Ready to grow with a company that invests in its people

Preferred (but not required)

• Prior experience in a customer service, dealership, notary, or DMV-related role
• Notary Public certification
• Bilingual or multilingual

Minimum Requirements

• 1+ year of customer service experience
• Valid driver’s license
• Must be able to pass a background check
• Ability to obtain Notary Public certification within 90 days of hire

Why Work With Us?

• Family-owned, fast-growing company with long-term career potential
• Supportive, team-oriented culture
• Opportunities to grow in multiple directions — operations, compliance, insurance, sales, and more
• We believe in promoting from within and helping our team members succeed