Title & Tag Agent

About the role

Northeast Title & Tag is a family-owned company serving communities across Northeast Pennsylvania with fast, friendly, and reliable title, tag, and registration services. With 15+ locations and growing, we’re proud to offer a supportive and team-oriented environment where employees are encouraged to learn, grow, and build long-term careers.

What You'll Do

Aid customers with a variety of DMV-related services, including vehicle titles, registrations, transfers, renewals, plates, and more.

• Ensure all paperwork is accurate, complete, and compliant with PennDOT regulations.
• Communicate clearly and courteously with customers — both in person and over the phone.
• Maintain organized records and files in accordance with company and state guidelines.
• Operate point-of-sale systems and process customer payments.
• Deliver excellent service in a fast-paced office environment, where multitasking is essential.

Training & Growth Opportunities

• Cross-training available across four divisions: Title & Tag, Insurance, DOT Compliance, and Pack & Send.
• Opportunity to obtain your insurance license if interested in exploring a sales or customer advisor path.
• Notary Public certification is required within the first 90 days (we’ll help you get certified — if you’re already a Notary, even better!)
• Internal promotions and career growth are strongly encouraged — many of our team members have built lasting careers here.

Who You Are

• Friendly, reliable, and eager to learn.
• Able to handle customer interactions with professionalism and empathy.
• Detail-oriented and organized — you enjoy checking boxes and getting things right the first time.
• Comfortable working with computers and handling paperwork.
• Ready to grow with a company that invests in its people.

Preferred (but not required)

• Prior experience in a customer service, dealership, notary, or DMV-related role.
• Notary Public certification.
• Bilingual or multilingual.

Minimum Requirements

• 1+ year of customer service experience.
• Valid driver’s license.
• Must be able to pass a background check.
• Ability to obtain Notary Public certification within 90 days of hire.

Benefits

• 401(k) with matching.
• Company parties.
• Dental insurance.
• Health insurance.
• Paid time off.
• Training & development.
• Vision insurance.
• Wellness resources.

Compensation

$16.00 - $18.00 per hour.

Why Work With Us?

• Family-owned, fast-growing company with long-term career potential.
• Supportive, team-oriented culture.
• Opportunities to grow in multiple directions — operations, compliance, insurance, sales, and more.
• We believe in promoting from within and helping our team members succeed.

Why Join Us?

Join a company built on over 50 years of family legacy, innovation, and exceptional service. At Northeast Title & Tag, we offer competitive pay, performance-based bonuses, paid time off, and paid travel. Enjoy a supportive, team-focused work environment with career growth opportunities. Our comprehensive benefits include health, vision, dental, life insurance, and a 401(k) with matching. As part of Team Thompson, you’ll be joining a company that values its employees like family, embraces innovation, and continues to evolve while staying true to its roots. Be part of a fun, dynamic team where history, community, and opportunity come together!