Title Specialist

About the role

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, linking vehicle sellers to more than 750,000 buyers in over 190 countries. The company is dedicated to providing an unmatched experience every day and everywhere, driven by its people, processes, and technology.

Responsibilities

• Process vehicle titles daily in accordance with state guidelines.
• Answer questions and provide support to facilitate the Copart experience by offering solutions to meet customers' needs.
• Maintain file documentation, update customers on file status, and maintain accurate records of vehicle titling within company guidelines.
• Serve as the face of the company through face-to-face and vocal interactions with customers ranging from the general public to high-level managers of organizations.
• Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.
• Provide excellent customer service to all internal and external customers.
• Research missing and/or incorrect title paperwork and determine proper resolution in a timely manner.
• Communicate with customers via email or verbally to handle title issues daily.
• Build relationships and develop a professional rapport with DMV and sellers.
• Maintain title bin filing as necessary.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Two years of customer service experience.
• One year of vehicle title processing experience.
• Computer proficiency (MS Office Word/Suite).
• Typing speed of 45 words per minute.
• Basic 10‑key proficiency.

Qualifications

• Title knowledge of local and surrounding states (preferred).
• Strong organizational skills.