Title Specialist

About the role

The Title Specialist will be responsible for the daily processing of vehicle titles, providing excellent customer service, and maintaining accurate records.

Responsibilities

• Identify/analyze vehicle title/ownership documents within company guidelines
• Provide excellent customer service to all internal and external customers
• Process vehicle titles in accordance with state guidelines
• Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner
• Communicate with customers via email or verbally to handle title issues daily
• Build relationships and develop a professional rapport with DMV and sellers
• Maintain title bin filing as necessary
• Perform other duties as assigned

Requirements

• High school diploma
• Two years customer service experience
• One year vehicle title processing experience
• Computer proficiency (MS Office Word / Suite)
• Typing speed 45 words per minute
• Basic 10 Key proficiency
• Excellent customer service skills and attitude
• Excellent communication skills - verbal and written
• Able to work under pressure and meet time sensitive deadlines
• Able to multi-task
• Able to work independently with little supervision
• Able to view a computer screen for a significant portion of the work day
• Strong attention to detail
• Title knowledge of local and surrounding states preferred
• Strong organizational skills
• Numeric and alphabetic filing skills mandatory
• Able to work overtime schedule as needed
• Notary license preferred
• Bilingual a plus

Qualifications

• HS diploma
• Two years customer service experience
• One year vehicle title processing experience
• Computer proficiency (MS Office Word / Suite)
• Typing speed 45 words per minute
• Basic 10 Key proficiency
• Excellent customer service skills and attitude
• Excellent communication skills - verbal and written
• Able to work under pressure and meet time sensitive deadlines
• Able to multi-task
• Able to work independently with little supervision
• Able to view a computer screen for a significant portion of the work day
• Strong attention to detail
• Title knowledge of local and surrounding states preferred
• Strong organizational skills
• Numeric and alphabetic filing skills mandatory
• Able to work overtime schedule as needed
• Notary license preferred
• Bilingual a plus

Skills

• Customer Service
• Communication
• Organizational Skills
• Attention to Detail
• Vehicle Title Processing
• Computer Proficiency

Benefits

• Medical/Dental/Vision
• 401k with a company match
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts
• Many Other Employee Benefits

Pay

$22.00- $23.00/ Hour

Schedule

Not specified

Location

Phoenix, AZ 85040