TITLE PROCESSOR I

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY. Custom Truck One Source has changed the way the industry looks at specialized trucks and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source. Summary Title Processor I is responsible for the accurate, timely, and compliant processing of vehicle titles, registrations, plates, and temporary tags for sales transactions. This role supports regulatory compliance, audit readiness, and customer delivery timelines by ensuring proper documentation and adherence to state and federal requirements. Essential Duties And Responsibilities Title & Registration Processing Process vehicle titles, registrations, plates, mock-ups, duplicate title, and temporary tags for sales transactionsReview MSOs, titles, lien documents, and supporting paperwork for accuracy and completenessPrepare and submit legal transfer documents to state DMVs, Bank Institute, and/or customerConduct routine DMV interactions, including submissions, follow-ups, and issue resolutionScan, track, and maintain title and registration records in internal systemsResearch and resolve missing, incorrect, or delayed titles and registrations Compliance & Documentation Ensure compliance with state, federal, and internal title and registration requirementsMaintain accurate title files, logs, and tracking recordsAdhere to department SOPs and compliance standardsEscalate compliance concerns or documentation risks to management Audits, Reporting & Controls Support internal and external audits, including flooring, DMV, and compliance auditsMaintain MSO documentation and supporting title recordsAssist with preparation of audit documentation and reporting requestsEnsure accurate completion of required logs and reportsVerify payment information and/or vehicle delivery status Communication & Cross-Functional Support Serve as a point of contact for Sales, Finance, Operations, and Compliance teamsProvide status updates related to title and registration processingCoordinate with DMVs, lienholders, and third-party vendorsProvide cross-coverage support to Rental or Fleet Title Operations as business needs require Process Improvement & Support Follow established SOPs and workflow standardsIdentify opportunities to improve accuracy and turnaround timesParticipate in training and development activitiesPerform additional duties as assigned Required Skills and Qualifications Required Qualifications High school diploma or GED requiredDemonstrated experience in vehicle titling, registration, or administrative processingWorking knowledge of DMV processes and vehicle documentationStrong attention to detail and organizational skillsProficiency with Microsoft Excel, Word, and internal tracking systemsStrong written and verbal communication skillsAbility to manage multiple priorities in a deadline-driven environment Preferred Qualifications 1–2 years of experience in sales title processing or vehicle registrationExperience supporting audits or compliance reviewsFamiliarity with multi-state titling and registration processes Skills & Competencies High level of accuracy and attention to detailStrong problem-solving and follow-throughAbility to work independently after trainingCoachable and receptive to feedbackEffective cross-functional communicationAbility to interpret written, verbal, and procedural instructions Physical Requirements Must be able to lift and carry up to 15 pounds.Must be able to safely climb and descend stairs and ladders as required to perform job duties.Must be able to move throughout the facility, including accessing areas that may require stairs or ladders. Work Environment & Expectations This role operates in a fast-paced, high-accountability environment with clearly defined standards for accuracy, timeliness, and compliance. Training and documentation are provided; however, employees are expected to take detailed notes, follow SOPs, and work toward independent performance within a reasonable learning period. Benefits 401(k) with Employer MatchCompetitive Health CareDental, Vision, and Life InsurancePaid Vacation, Sick and HolidaysSTD/ LTDPartner DiscountsInvestment in Employee Development This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please note that we do not offer sponsorship for work authorization. Only candidates authorized to work in United States without the need for sponsorship will be considered for this position.