Title Order Entry Customer Service Representative

Title Order Entry Customer Service

The Title Order Entry Customer Service Representative is responsible for processing incoming title and escrow requests, performing data entry, and working cross-functionally.

• Accurately receive incoming title insurance orders and review property information (legal descriptions, addresses, buyers/seller details, etc.) for completeness and accuracy.
• Promptly and accurately enter order data into our title and escrow production software.
• Retrieve and save necessary starter documents, tax assessments, and public records from county and state tax websites.
• Monitor file statuses and ensure proper assignment to the Title department for title searches and examinations.
• Serve as the first point of contact via phone, email, and in-person interactions.
• Create a warm and welcoming environment for clients, agents, and lenders.
• Demonstrate strong professionalism and communication by contacting clients to retrieve missing data, resolve order discrepancies, or request additional documentation.
• Provide exceptional customer service to our clients and internal staff members.
• Assist with sending and receiving mail on behalf of the office staff.

Required Qualifications And Skills

• A high school diploma or equivalent required; Associate's degree or higher preferred.
• No experience required; 1+ years of Title Insurance industry experience preferred.
• Experience working with Resware, Qualia, or other industry software preferred.
• Ability to navigate multiple internal systems and demonstrate strong computer skills is required.
• Ability to serve as a role model by maintaining high-quality customer service standards.

What We Offer

• Competitive pay rates
• Paid time off (PTO) + paid holidays
• Medical (Blue-Cross Blue-Shield & Blue Care Network) insurance options
• Health Savings Account (HSA)
• Vision and Dental insurance options
• 401(k)/Roth retirement plans with employer match
• Company-paid disability and life insurance
• Paid Maternity/Paternity leave benefits
• Commitment to providing work-life balance
• Team bonding events, gift raffles, annual holiday party, and more!

Pay

$20-$25/hour, depending on experience.

Schedule

Full-time, in-office position, Monday - Friday, 8:30 a.m. - 5 p.m., with an average of 40 hours per week. Overtime hours may become available and required based on business needs.

Benefits

• Medical (Blue-Cross Blue-Shield & Blue Care Network) insurance options
• Vision and Dental insurance options
• 401(k)/Roth retirement plans with employer match
• Company-paid disability and life insurance
• Paid Maternity/Paternity leave benefits

Location

This position is available in either our Sterling Heights or Farmington Hills office locations, depending on candidate preference.