Title Express - Remote Lender Communication Specialist

Key Responsibilities

• Provide professional and timely email support to lender partners and internal agents.
• Serve as a knowledgeable point of contact for issue resolution, escalations, and troubleshooting support.
• Train team members on department processes, tools, and best practices to ensure a consistent high level of performance.
• Conduct audits to ensure process accuracy, compliance, and data integrity.
• Aid in creating and delivering presentations and training sessions for internal stakeholders and external partners.
• Contribute to special projects and strategic initiatives as assigned.
• Maintain detailed documentation of communications, issues, and resolutions.
• Proactively identify process improvements and contribute to operational efficiency.
• Foster positive and collaborative team dynamics across the department.

Specific Day-to-Day Department Responsibilities

• Manage daily email communications with lenders, sellers, and internal stakeholders, ensuring professionalism, clarity, and timely responses.
• Handle escalations from lenders or internal teams, resolving issues promptly or routing to the appropriate resource.
• Send lender-facing messages and updates, coordinating information and responses to support smooth portal operations.
• Execute special projects, including spreadsheet management, data tracking, and reporting to support team workflows.
• Oversee all aspects of the communications team’s processes for the lender portal department, ensuring accuracy, efficiency, and adherence to departmental standards.

Qualifications

• 2+ years of experience in customer service, email support, or operations (lending or financial services experience plus).
• Exceptional written communication skills with a professional tone and attention to grammar.
• Strong problem-solving skills and the ability to work independently and with a team are important.
• Prior proven ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• High attention to detail and accuracy in all aspects of work.
• Proficiency in using email platforms, spreadsheets, and other communication tools is important.
• Comfortable presentation and speaking in team meetings and training sessions.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experienced in creating reports, charts, and operational tools.

Pay

$23.67 - $26.68 per hour

Benefits

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program
• 10 Vacation days per year
• 7 Paid Company Holidays
• Life and AD&D Insurance

E-Verify Program Participant

Please click below to learn more about the E-Verify program: E-verify Participation