Title Coordinator II

About the role

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. The Titles Coordinator II will be responsible for managing and coordinating all aspects of titles for our organization.

Responsibilities

• Handle the processing of vehicle titles with precise accuracy and all activities related to various title processes such as title/lien perfection, repossession titles, releases of lien, title maintenance, and collateral management.
• Coordinate and act as a liaison between FDI Collateral Management, Custodian Bank, and SFS/FIFS to ensure all auto titles problems are resolved.
• Assist with the follow-up of loans that require repurchase letters for outstanding titles and escalate any outstanding repurchasing issues to management.
• Responsible for calling DMV offices for advice, instructions, etc. for completing title paperwork.
• Train new employees and assist peers in the department with questions.
• Handle escalated calls and issues such as titles sent to a borrower in error, large balance short payoffs, etc.
• Maintain quality control of current title status reporting ensuring that all exposed titles are handled according to established policies and procedures.
• Research vehicle titles and resolve issues in a timely manner.
• Maintain clear and concise communication with team members and stakeholders regarding title status and updates.
• Work closely with internal departments handling difficult accounts and field title-related questions.
• Maintain confidentiality of personal information for consumers, including Social Security numbers and dates of birth.
• Perform other administrative tasks and duties as assigned.

Qualifications

• Minimum 2 years’ experience in titling, lending, or relevant role.
• Knowledge of DMV documentation requirements, laws, and regulations for motor vehicle titles.
• Strong attention to detail and excellent organizational skills.
• Proficient in Microsoft Office Suite, particularly Excel and Word.
• Excellent written and oral communication and interpersonal skills.
• Ability to multitask and prioritize effectively.

Education

High School Diploma / GED

Additional Requirements

• Overtime required – required on an as-needed basis.
• Travel 0-10% - as required on an as-needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Houston, TX

Preferred Qualifications

• Minimum 1 year of customer service experience in automotive financial or loan servicing or related fields.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Schedule

This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.