Title Coordinator

This is an in-office position Monday-Friday at our downtown Chicago location.

About the role

The National Commercial Title Coordinator is responsible for coordinating commercial multi-site and multi-state refinance and sale transactions under the direct supervision of a Senior VP and Underwriting Counsel; for answering inquiries from customers and staff on pending transactions; and for ensuring maximum levels of customer satisfaction in the provision of title and closing services.

Responsibilities

• Order entry of all new orders and placement of orders with direct offices and agents across the country.
• Coordinate receipt of title work from order entry through to policy issuance and manage delivery to customer.
• Coordinate with all customers to confirm all required documentation is provided prior to closing.
• Maintain close communication with examiner and underwriters to ensure all files are ready to close.
• Serve as liaison between customers and offices preparing title work.
• Assist department with other administrative responsibilities.
• Perform all other duties as assigned by supervisor.
• Comply with Company policies, procedures, and regulatory requirements, including completing mandatory company compliance training by prescribed deadlines.
• Work scheduled hours, Monday through Friday, with the ability to work overtime as requested by management.
• Demonstrate dependable, reliable, and punctual attendance, which may include in-office attendance or attendance at company, industry, or other events outside regular business hours.
• Accept supervision and direction, as well as constructive feedback.
• Collaborate and interact effectively and professionally with all levels of management, employees, and customers via email, phone, video conferences, and in person.
• Demonstrate courtesy, flexibility, professionalism, and proactivity in meeting supervisor, co-worker, and customer needs and expectations.

Requirements

• Basic computer skills including proficiency in Microsoft Office Suite (Outlook, Excel, Word), Resware, and Atlas.
• Ability to work in a fast-paced environment while successfully performing under extreme time constraints and meeting prescribed deadlines.
• Strong attention to detail with excellent organizational skills, including the ability to prioritize and handle multiple tasks and projects.
• Ability to act independently with sound judgment and take initiative.
• Clear, grammatically correct, and business-appropriate written and verbal communication.
• Active listening skills and awareness of the role body language, gestures, and other nonverbal actions play in communication.
• Excellent professional written, verbal, listening, and communication skills.
• Personable, positive, and professional representation of the company.
• Ability to foster, develop, and maintain professional and collaborative working relationships.
• Ability to get along with peers, employees, supervisors, outside customers, and vendors, and lead by positive example.

Pay

$26.00 - $30.00 per hour

Benefits

• Comprehensive medical, prescription, dental, and vision plans.
• 401(k) plan with a discretionary company match.
• Shareholder Purchase and Reinvestment Plan.
• Basic life and accidental death and dismemberment insurance premium paid by the company.
• Voluntary supplemental life insurance for employees, spouses, and dependent children.
• Fertility and Family Building Benefits.
• Paid Disability benefits.
• Paid time off programs.
• 11 Company paid holidays per year.
• Flexible spending account.
• Health savings account (available to High Deductible Health Plan participants only).
• Employee Assistance Program.
• Educational Assistance Program.
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance, and Accident Insurance.
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge.
• Transportation benefit plan for mass transit, parking, and vanpool in several markets.