Title Clerk

About the Role

We are seeking a Title Clerk with experience in title processing and automotive customer service. You will be part of our dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing. In this role, you will have the opportunity to use your expertise in titles and customer service to deliver exceptional results.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

You Are

• Detail-oriented. You will meticulously process vehicle titles, ensuring accuracy and marketability.
• Proactive. You have a self-starting mindset and can work independently with minimal supervision.
• An excellent communicator. You possess strong written and verbal communication skills to effectively interact with customers and colleagues.

You Will

• Handle incoming title issues through various channels, such as email, text, and phone calls, ensuring prompt and comprehensive responses.
• Take ownership of title issues, seeing them through to completion or escalating them to the appropriate department or individual for assistance.
• Process vehicle titles from multiple states, meticulously checking for accuracy and marketability.

Must-Haves

• Attention to detail
• Ability to work in a team environment
• Strong communication skills, both written and verbal

Nice to Have's

• Experience working in a production environment
• Experience in automotive-related customer service roles
• Experience in sending titles to buying dealers
• Experience in troubleshooting and resolving end-user issues