Title and Lien Specialist

Schedule

• Monday – Friday, 8am – 4:30pm
• Required on-site Tuesdays and Fridays
• Evening and weekend hours may be required based on team needs

Essential Functions

• Handle and/or distribute all mail received by the Title & Lien Team
• Scan, copy, and file lien paperwork for the Title Department
• Greet customers and dealers by phone in a timely, friendly, and professional manner
• Monitor and complete incoming department emails
• Accurately locate and note accounts or applications in relation to title or lien information
• Review contracts for collateral errors and accurately track contract amendments
• Maintain current knowledge on state/county title and UCC perfection requirements
• Review and check in completed lien documentation received from state offices
• Fill out and process duplicate title and title correction paperwork with state and county offices
• Update and maintain pending title work call queues
• Call dealers, state titling offices, and customers to gain information on status of title and lien placement
• Track and file all UCC-1 recordings with state for required accounts
• Create and send lien release letters and terminations for paid in full accounts

Qualifications

• High School Diploma or GED equivalent required
• 2 years of Customer Service or Administrative experience, or related work experience, required
• Financial industry experience preferred
• Attention to detail and accuracy required
• Excellent verbal and written communication skills required
• Proficient in the utilization of Microsoft Office Suite
• Ability to thrive in a fast-paced work environment

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, stand, walk, visualize, talk, hear, and handle or touch objects or controls. The employee may occasionally lift, push, or pull up to 20 pounds. This position is an office-based position where you must be able to sit for long periods of time. The employee will be working on a computer 90% of the time.