Commercial Title and Lien Specialist

Responsibilities

• Accurately record incoming titles and documents daily per established procedures.
• Review documents for compliance with state/DMV regulations, verifying all forms are complete, signed, and notarized as required.
• Prepare necessary documentation for title or registration processing, including use of Power of Attorney.
• Troubleshoot issues related to titles, odometer disclosures, and POAs.
• Professionally interact with state/county offices such as DMV/BMV/DOL/DOJ/DOR, tag agents, lenders, dealers, and vehicle owners to obtain accurate documentation.
• Respond promptly to internal and external inquiries, documenting all resolutions in the Title Exception Report.
• Scan and track all incoming and outgoing work using internal systems.
• Compose clear and grammatically correct emails and routine reports.
• Process and maintain title corrections efficiently and in a timely manner.
• Manage high-volume workloads while adhering to Lien Department policies and management directives.
• Maintain an organized and efficient workspace to support department goals.
• Support management with special projects and additional tasks such as UCC3 Partial Releases.

Qualifications

• 1 year of previous DMV title experience required.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Strong fact-based decision-making while following established company procedures.
• Detail-oriented, reliable team player with excellent customer service skills.
• Strong multitasking, organizational, research, and problem-solving skills.
• Comfortable with change and able to learn new systems quickly.
• Able to work independently with initiative and self-direction.
• Effective collaboration and communication across all organizational levels.
• Must be a Public Notary or willing to become one.
• Able to prioritize tasks and align daily activities with department goals.