Tire Field Service Representative

Key Responsibilities

• Responsible for inspections and communications about warranty and quality items to internal staff and external customers in the Midwest.
• Serve as a SME (Subject Matter Expert) on all Hankook products to answer customer inquires and evaluating returned tires.
• Must be willing to travel 50% of the time to customer locations.
• Research and resolve customer complaints and issues.
• Have knowledge of competitor products and tire industry regulations.
• Any other duties assigned by management.

Qualifications

• A high school diploma required, bachelor’s degree preferred.
• At least 4 years of relevant experience in the Tire/Automotive industries.
• Strong oral and written communication ability.
• Customer service experience preferred.
• Must have a valid driver's license and personal vehicle for travel.
• Intermediate to advance Microsoft office capabilities.
• Must be able to work out of the Monee, IL warehouse 50% of the time.

Company Information

Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world’s seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in downtown Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide. Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices. Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires. Inclusive Culture: Committed to diversity, teamwork, and sustainability.