Time and Leave Administration Technician

About the role

This entry-level position reports to the HR Operations Line Manager and provides technical and consultative services in human resource management, focusing on Time, Labor, and Leave functions. Responsibilities include troubleshooting system errors, processing leave and holiday calendars, assisting with time administration processing and testing, and other duties as assigned.

Responsibilities

• Troubleshoot system errors related to Time, Labor, and Leave functions.
• Process leave requests and maintain holiday calendars.
• Assist with time administration processing and testing.
• Provide exceptional customer service and resolve issues with urgency.
• Analyze high volumes of data accurately and create reports to support management decisions.
• Work in a dynamic environment with shifting priorities and deadlines.
• Produce documents and reports as needed while maintaining confidentiality.
• Travel to System Office or other colleges for training and meetings.
• Work flexible hours as required.
• Manipulate data in Excel using formulas and filters.

Requirements

• Basic math skills and proficiency in standard business communications.
• Experience with computer systems and Microsoft Office (Excel, Word).
• Knowledge of process improvement techniques.
• Ability to handle multiple administrative tasks simultaneously.
• Experience researching issues and analyzing data.
• Customer service experience.
• Experience with HRIS systems, preferably PeopleSoft.
• Proficiency in MS Office, including Excel.
• Ability to apply knowledge of HR principles, federal, and state laws.
• Strong organizational and follow-up skills.
• Ability to work independently and as part of a team.
• High level of integrity and ethical standards.

Skills

• Advanced proficiency in Outlook, Word, and Excel.
• Strong verbal and written communication.
• Attention to detail.
• Critical and analytical thinking.
• Advanced customer service skills.
• Ability to manage multiple tasks and meet deadlines.

Additional Considerations

• Experience in a higher education environment is a plus.
• Familiarity with DHRM employment policies and procedures.
• Shared services or call center experience.
• Process improvement experience.
• Hybrid telework is available for this role.
• Sponsorship will not be offered for this position.