Time and Leave Administration Technician

Reporting to the HR Operations Line Manager, this position provides entry-level technical, consultative services in one or more functional areas of human resource management.

Responsibilities

• Work with Time, Labor and Leave functions, including trouble-shooting system errors, processing leave, and holiday calendars
• Assist with time administration processing and testing
• Analyze high volume of data accurately and timely
• Create reports and summaries to support management decision-making
• Produce documents and reports as needed
• Provide exceptional customer service and take ownership to resolve customer issues with a sense of urgency
• Work in an ever-changing environment with multiple customers and priorities
• Manage several tasks simultaneously and meet deadlines
• Maintain confidential information in a secure and sensitive manner
• Work flexible hours as needed
• Travel to System Office or other colleges for training and meetings
• Other duties as assigned

Requirements

Knowledge of:

• Basic math, telephone procedures, and standard business communications
• Computer systems and Microsoft Office programs, with experience in Excel and Word
• Process improvement techniques
• Human resource principles and practices, including federal and state laws and regulations applicable to work

Skills

• Proficient in using Outlook, Word, and Excel
• Strong verbal and written communication
• Attention to detail
• Organizational and follow-up skills to ensure processes and system functions are completed accurately and timely
• Advanced customer service
• Critical and analytical thinking
• Ability to manipulate data in Excel Spreadsheets by using formulas and filters
• Ability to work effectively with a wide range of constituencies
• Ability to work independently, as well as a team member

Qualifications

• Experience handling multiple administrative tasks/assignments at one time
• Experience in researching issues and analyzing data
• Customer service experience
• Work experience utilizing HRIS computer systems, PeopleSoft preferred
• Experience with MS Office, including Excel

Additional Considerations

• Experience in higher education environment
• Experience with DHRM employment policies and procedures
• Shared services or call center experience
• Process improvement experience

Benefits

• Hybrid telework available

Sponsorship will not be offered for this position. The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include fingerprint checks, local agency checks, employment verification, verification of education, and credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest.