Tile Showroom Associate

Pay

$22.00–$26.00 per hour, with eligibility for performance bonuses up to $2,500.

Schedule

Monday–Friday, 7:00 a.m. to 4:00 p.m.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage
• Flexible Spending Accounts and Wellness Programs
• 401(k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (PTO increases with tenure)
• 100% employer‑paid Life Insurance and Long‑Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs (Employee Recognition, Referrals, Summer Madness, Annual Performance)
• Employee Stock Purchase Plan
• Employee Discounts

Responsibilities

The Tile Showroom Associate works with customers to find what they want, create solutions and ensure a smooth sales process.

• Establish relationships with customers by assisting walk‑in and phone customers, representing the company professionally.
• Understand customer needs and buying habits to recommend specific products and solutions.
• Educate customers about product terminology, features, and benefits to improve sales and satisfaction.
• Provide product demos to qualified customers on request.
• Accurately perform data entry of sales orders to generate invoices for pickup or delivery.
• Secure payment of invoices with proper funds or obtain credit authorization per company policy.
• Estimate delivery dates based on vendor production and delivery schedules.
• Make follow‑up calls to potential and existing customers to solicit additional business.
• Handle questions and complaints in a timely and professional manner.
• Maintain neat, professional product displays, changing displays monthly.
• Promote monthly sales specials.
• Perform other job‑related duties as assigned.

Requirements

To be successful in this role, you will need:

• High school diploma or GED.
• Strong product knowledge in swimming pool, landscaping, irrigation, and outdoor living industries preferred.
• Strong counter “presence” and ability to deal directly with customers for a large portion of the day.
• Strong customer‑service attitude.
• Self‑motivated and detail‑oriented personality.
• Good computer skills including MS Office programs.
• Ability to work in a fast‑paced environment dealing with inventory, product allocations, and customer issues.
• Familiarity with related product lines such as pool supplies, parts, chemicals, or pool construction helpful.
• Must be 18 years of age or older to apply.