Tile Showroom Associate

About the role

The Tile Showroom Associate works with customers to find what they want, create solutions and ensure a smooth sales process. Located in NPT Van Nuys, CA - 236; 7901 Woodley Avenue Van Nuys, California - 91406, the position offers a competitive pay range of $18.00 - $20.00 / hour and up to $2,500 through performance bonuses.

Responsibilities

• Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
• Understands the needs of the customers and learns their buying habits and expectations in order to recommend specific products and solutions.
• Educates customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Provides product demos to qualified customers on request.
• Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered.
• Secures payment of invoice with proper funds or obtains credit authorization in accordance with company policy.
• Estimates date of delivery to customer, based on knowledge of vendor’s production and delivery schedules.
• Handles questions and complaints in a timely and professional manner.
• Maintains neat, professional product displays, changing displays once monthly.
• Promotes monthly sales specials.
• Performs other job-related duties as assigned.

Requirements

• High school diploma or GED.
• Strong product knowledge in the swimming pool, landscaping, irrigation, and outdoor living industries preferred.
• Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
• Strong customer-service attitude.
• Self-motivated and detail-oriented personality.
• Good computer skills including MS Office programs.
• Ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues.
• Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful.
• To be 18 years of age or older to apply.

Qualifications

• None specified.

Skills

• Customer service skills.
• Product knowledge in relevant industries.
• Computer skills (MS Office).
• Fast-paced environment adaptability.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs.
• 401(k) with generous company match.
• 13 days of paid time off (PTO) & 8 Paid Holidays.
• 100% employer paid Life Insurance and Long-Term Disability Insurance.
• Paid Parental Leave.
• Employee Stock Purchase Plan.
• Employee Discounts.
• Various bonus programs including Employee Recognition and Referrals, Summer Madness, and Annual Performance.
• Comprehensive tuition education programs.

Pay

The compensation range for this position in California is between $18.00 and $20.00 based on a full-time schedule. The actual pay may vary depending on your skills, qualifications and experience. Additionally, this position may be eligible for discretionary bonuses or commissions plans as well as relocation or cost of living adjustments.

Schedule

Work hours: Monday - Friday 7:00 a.m. to 4:00 p.m.