Tile Department Manager

Pay Range $19.50 - $38.60

Purpose

Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development.

Responsibilities

• Customer Service
  • Drive, teach, and adhere to the P’s of retail (People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services).
  • Engage customers and provide a quality shopping experience; ensure store associates deliver quality customer service.
  • Strategically merchandise using company guidelines.
  • Ensure store presentation standards are achieved and maintained.
  • Guarantee safety and security of customers and employees by following loss prevention and risk management procedures.
  • Support, model, and enhance seamless customer service by creating a friendly, helpful, knowledgeable, and efficient environment.
  • Work as KCM or Manager on Duty as required.
• Administrative
  • Conduct weekly competitive shops.
  • Communicate pricing and/or inventory issues to the senior team.
  • Analyze and act on business reports (e.g., Profit & Loss, Category Performance Report, Business Analysis Tool, Store Purchase Order Analysis, Store Price Change Report).
  • Utilize computer and point-of-sale systems for accurate inventory, cycle counts, and profit-and-loss management, including shipping and receiving.
  • Ensure brand and operating standards meet or exceed expectations.
  • Interface with corporate headquarters employees.
• Supervisory
  • Ensure maximum scheduling coverage during peak traffic periods.
  • Review and assess associate performance on a timely basis.
  • Train, develop, supervise, and define workloads for store associates.
  • Monitor associate retention and career development; communicate improvement efforts.
  • Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
  • Ensure compliance with scheduling, hiring, payroll, and business planning processes.
  • Monitor, maintain, and follow company policies and systems.
  • Perform additional managerial duties as necessary.
• Store Operations
  • Assist the Chief Executive Merchant with store-level human resources or loss prevention issues.
  • Available to open and/or close the store effectively.

Requirements

• Three to five years of retail management experience with proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Demonstrated initiative and self-starter capabilities.
• Proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment, adapting to change with urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer service skills and ability to work well under pressure.

Working Conditions

• Frequently exposed to a warehouse environment and moving vehicles.
• Noise level typically quiet to moderate.

Physical/Sensory Requirements

• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or move objects.
• Frequently required to use hands and fingers to handle or feel.
• Frequently required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.

Schedule

• Store Hours:
  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday: 8:00 AM - 7:00 PM
  • Sunday: 10:00 AM - 6:00 PM
• Pickup Hours:
  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday: 8:00 AM - 7:00 PM
  • Sunday: 10:00 AM - 6:00 PM

Benefits

• Bonus opportunities and career advancement at every level.
• Financial programs: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Insurance plans: Medical, Dental, Vision, Life, and others (subject to eligibility criteria).
• Work-life balance: Paid vacation and sick time for eligible associates, paid holidays, plus a personal holiday, and Paid Volunteer Time Off starting on Day 1.