TikTok Shop - Logistics Experience Product Solution & Operation Manager

About the team

The Merchant Fulfillment Product team drives logistics product strategy and execution for the US e-commerce market. We partner with operations, engineering, and logistics providers to build solutions that improve merchant experience, boost user conversion, and continuously strengthen our fulfillment capabilities — powered by data and market insight.

Responsibilities

• Own the logistics product experience for our US e-commerce business; design end-to-end logistics product solutions and collaborate with operations, product, and engineering teams to drive execution and achieve business goals.
• Develop a deep understanding of US e-commerce logistics challenges; work with internal stakeholders and logistics partners to continuously innovate on business models and product solutions that improve user conversion and merchant experience.
• Conduct in-depth data analysis to identify business pain points and opportunities; drive continuous improvement of operational processes through data decomposition and metric-driven insights.
• Leverage market insights to develop product optimization proposals; collaborate with platform product and engineering teams to build and strengthen supply chain and logistics product capabilities.

Qualifications

Minimum Qualifications:

• Bachelor's degree or above;
• 5+ years of experience in supply chain/logistics solution design or product operations, with familiarity with overseas markets and strong business acumen.
• Strong data and business analysis skills; adept at identifying problems and developing actionable solutions.
• Highly accountable, with strong communication, cross-functional collaboration, and ability to work in a fast-paced working environment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

Pay

The base salary range for this position in the selected city is $151,050 - $258,400 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits

Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).