Tier I System Administrator

About the role

Will provide Operations and Maintenance (O&M) support for Azure on-premise environment. The position is located onsite in the Hampton Roads area with a hybrid support model (split between government site and contractor facility).

Responsibilities

• Provide services for Windows-based IT systems, perform assigned O&M tasks, report task progress, provide feedback, and ensure tasks are completed on time.
• Perform continuous event monitoring and alert handling: monitor dashboards, ticket queues, etc. as the first line of defense.
• Perform initial triage and correlation: validate dashboard alerts, check known issues, determine scope/impact, assign priority/severity, and create/update tickets.
• Perform basic troubleshooting using runbooks: basic connectivity checks, simple config validation, service or device reboots when authorized, etc.
• Provide communication and coordination: inform stakeholders IAW notification matrix, engage OEM vendors at a basic level when authorized, and keep status updated in the ticket.
• Escalate when issues exceed runbook scope or time thresholds and hand off to Tier 2/3 with clear notes and diagnostic data.
• Develop and submit change requests as necessary.
• Produce capacity and performance reports, monitor and optimize IT system platform performance.
• Provide input on system O&M task documentation, e.g., security patching/system updates, planning and performing upgrades, troubleshooting, maintaining the security posture of IT systems.
• Provide written and verbal project updates to leadership, respond to, resolve, and document customer issues using the approved ticketing system.
• Provide input on sustainment of O&M processes and procedures (e.g., SOP) for server platforms.
• Provide input on disaster recovery, business continuity, and failover/cutover procedures.
• Provide input on support tools and documentation.

Requirements

• 3 years overall IT experience.
• 1+ years providing operations and administration support of Windows-based IT systems and services.
• Knowledge and experience with PowerShell.
• Knowledge and experience with DoD Security Technical Implementation Guides (STIGs).
• Knowledge and experience with Virtualization technology (Microsoft Hyper-V preferred).
• Knowledge and experience with Microsoft administration tools (e.g., WAC, Azure Arc, etc.).
• Strong communication skills capable of communicating technical concepts to senior system administrators.

Qualifications

• Education: Bachelors, Masters or Ph.D in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering from an accredited university.
• Active Secret Clearance.
• Certifications required upon hire: One or more of the following: GIAC Security Essentials (GSEC), Security+, Global Industrial Cyber Security Professional (GICSP), Systems Security Certified Practitioner (SSCP), Cloud+, SecurityX / CASP+ (SecurityX replaced CASP+), Cisco Certified Network Professional (CCNP) Security, Federal IT Security Professional-Operator (FITSP-O), GIAC Foundational Cybersecurity Technologies (GFACT), Certified Cloud Security Professional (CCSP).
• Required within 90 days of hire: Microsoft Certified: Azure Fundamentals.
• Required within six months of hire: Desired: Microsoft Certified: Azure Admin Associate.

Pay

The anticipated salary range for this role is $95,000 to $125,000 annually.