Systems Administrator

About the role

HRCU is a community credit union providing top-notch service to our members and making a difference in our communities. We empower our associates by offering opportunities to thrive and build a career at HRCU. The System Administrator is responsible for maintaining networks, servers, operating systems, and communication links, as well as managing resources for office automation, PCs, end-user equipment, network and systems security, and database administration.

Responsibilities

• Prioritize, categorize, assign, update, and resolve all IT help requests in accordance with HRCU’s service standards.
• Manage network, server, data processing, cloud services, telecommunications, and other technology components.
• Maintain Active Directory, Group Policy, DNS, DHCP, and other core IT technologies and protocols.
• Provide primary support for the company’s network, mobile devices, peripheral equipment, and PC/LAN servers, including planning, implementing, maintaining, and troubleshooting hardware and software.
• Oversee patch management, including monitoring, troubleshooting, testing, and approving/rejecting patches per HRCU’s procedures.
• Coordinate with IT vendors to escalate problems or manage service requests.
• Plan, implement, maintain, and support PC hardware and software, wide-area communications, database systems, network and systems security, and access controls.
• Maintain the security of HRCU’s IT systems and data, adhering to industry best practices for information security.
• Monitor network, server, and telecommunication performance.
• Oversee maintenance of hardware and software at the company’s disaster recovery site and provide technical support for disaster recovery testing.
• Monitor, troubleshoot, maintain, restore, and test backup systems.
• Assist with vendor management due diligence, disaster recovery testing, and other IT compliance requirements.

Requirements

• 3 to 5 years of experience in information systems management, support, or related work; or equivalent combination of education and experience.
• Associate’s Degree in Computer Science, IT, or a closely related field.
• Experience working in a highly regulated environment is a plus.
• Independent and self-motivated with strong initiative.
• Previous data processing experience including networks, PCs, data communications, mainframe, PC programming, Azure cloud services management, and virtualized machine management.
• Technical planning, project management, and coordination skills.
• Ability to discuss technical issues effectively with both technical and non-technical users.
• Demonstrated analytical and problem-solving skills.
• Ability to work and travel independently, use general office equipment, and demonstrate strong individual initiative.

Benefits

• Paid time off totaling 19 days annually (vacation, sick, personal, birthday).
• 11 paid holidays.
• Tuition reimbursement.
• Student loan repayment.
• Banking and loan discounts.
• Medical, dental, and vision insurance with generous employer contributions.
• Flexible Spending Plans & Health Savings Account with employer funding.
• Company-paid life insurance, short-term & long-term disability.
• 401(k) retirement savings plan with a match of up to 6%.
• Professional development opportunities.

Pay

Range: $70,000 to $82,500 per year, depending on experience.

Schedule

Hybrid work schedule of up to two remote days per week after training.