Tier 3 Scheduler - Multiple Shifts

About the role

A Tier 3 Agent is responsible for handling inbound and outbound calls for general, auto/legal, and breast scheduling; answer calls within 20 seconds to ensure efficient patient support. The role requires maintaining required productivity standards: minimum 25 exams scheduled per day and 80 calls made/received daily. This is a remote, work from home position.

Responsibilities

• Handle inbound/outbound calls for general, auto/legal, and breast scheduling
• Answer calls within 20 seconds to ensure efficient patient support
• Maintain required productivity standards: minimum 25 exams scheduled per day and 80 calls made/received daily
• Collect and verify health insurance and financial information according to established protocols
• Review patient orders, demographics, and insurance details for accuracy
• Identify complex situations and escalate to senior schedulers or supervisors as appropriate
• Provide call triage support, including messages for other departments
• Respond to text line messages within 3 minutes
• Manage worklists assigned by the Breast Scheduling Lead or Call Center Manager
• Respond to scheduling-related emails and correspondence
• Use Ikonopedia to manage follow-up recommendations
• Clearly explain preparation instructions to patients
• Discuss costs with patients and accurately answer billing questions
• Contact referring providers to obtain missing or unclear order information
• Schedule auto/legal patients for transportation using Uber Business
• Manage worklists assigned by the Breast Scheduling Lead or Call Center Manager
• Respond to scheduling-related emails and correspondence
• Use Ikonopedia to manage follow-up recommendations
• Clearly explain preparation instructions to patients
• Discuss costs with patients and accurately answer billing questions
• Contact referring providers to obtain missing or unclear order information
• Schedule auto/legal patients for transportation using Uber Business

Qualifications

• High school diploma or equivalent required
• Previous experience in healthcare appointment scheduling preferred, especially in breast imaging
• Customer service experience required
• Experience with insurance authorization and healthcare contracts preferred
• Knowledge of medical terminology, diagnostic procedures, and billing/authorization helpful
• Strong verbal communication, problem-solving, and organizational skills
• Ability to follow detailed instructions with accuracy
• Ability to meet tight deadlines while delivering excellent customer service
• Ability to multitask efficiently with speed and accuracy

Requirements

• High school diploma or equivalent required
• Previous experience in healthcare appointment scheduling preferred, especially in breast imaging
• Customer service experience required
• Experience with insurance authorization and healthcare contracts preferred
• Knowledge of medical terminology, diagnostic procedures, and billing/authorization helpful
• Strong verbal communication, problem-solving, and organizational skills
• Ability to follow detailed instructions with accuracy
• Ability to meet tight deadlines while delivering excellent customer service
• Ability to multitask efficiently with speed and accuracy

Benefits

Precision Imaging Centers offers a comprehensive benefits package, including:

• Medical, Dental, and Vision insurance
• Company-paid Life Insurance
• Short- and Long-Term Disability options
• 401(k) with company match
• Paid Time Off and Paid Holidays
• Employee Assistance Program
• Employee Imaging Discounts
• Opportunities for career development and internal growth

Schedule

Schedule: Monday–Friday, 8 AM to 4:30 PM or 10 AM to 6:30 PM

Pay

$17-$19 per hour