Tier 3 -Engineer 4, Excellence in Operations (Onsite)
About the role
The Engineer 4, Excellence in Operations is responsible for designing, configuring, deploying, monitoring, and troubleshooting LAN/WAN network infrastructure, including SDWAN, IP routers, switches, firewalls, telephony equipment, hardware, software, and communication services. This role works directly with customers to resolve network issues, optimize network and system performance, and serves as a technical point of contact for internal engineers.
Responsibilities
- Hands-on SDWAN/IP router/switch/firewall/telephony customer premises equipment
- Design, configure and deploy LAN and WAN network connections, hardware, software and communication links and services
- Optimize the network and systems services and troubleshoot any network performance issues
- Responsible for the service provision and monitoring of the network infrastructure to company standards
- Works directly with customers to troubleshoot and resolve network issues
- Serves as a technical point of contact for other internal engineers
- Consistent exercise of independent judgment and discretion in matters of significance
- Regular, consistent and punctual attendance
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Requirements
- Specific knowledge and 5 to 8 years’ experience with Fortinet primarily but also Cisco and Juniper routers
- Strong knowledge of internetworking designs and their applications and routing
- Solid knowledge of Layer 2 and Layer 3 internetworking technologies
- 5 to 8 years’ experience with protocols
- Extensive Firewall experience with firewalls such as (Fortinet 60F/80F, Cisco ASA, Juniper SRX, Checkpoint NG etc.)
- Extensive experience with Cisco switches and routers
- Certifications such as (Fortinet Professional - required, Fortinet Expert - preferred, CCNA, CCNP, CCIE)
Qualifications
- Employees At All Levels Are Expected To Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Skills
- Customer Experience (CX)
- Network Maintenance
- Network Operations
Benefits
Comcast offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Pay
This job can be performed in Illinois with a Pay Range of $90,784.82 - $142,986.09 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.