Sustaining Engineer - Tier 4

Advisor360° · Needham, MA · 1 wk ago

Quality AssuranceFull-time

This role is hybrid, requiring three days per week onsite in our Needham, MA headquarters.

Provide advanced technical support for the Advisor360° SaaS platform including advanced monitoring, complex issue diagnosis, break/fix, and service restoration
Optimization of application performance and availability
Analysis of software systems to identify opportunities for software and architecture improvements
Design and development of serviceability tooling and features to allow enhance and streamline support capabilities
Build deep domain expertise on global infrastructure deployment technology and processes
Mentor and support team members with technical expertise and guidance
Ensures compliance with coding standards and development procedures
Respond to questions, researches issues, and coordinates resolution of issues
Work closely with Engineering, QA, DevOps, and Infrastructure teams to resolve defects and technical issues
Occasional participation in on-call rotations

5+ years of experience in software development, with a focus on SaaS applications
Familiar with leveraging AI in code analysis and generation
Strong experience with cloud platforms like AWS, Azure, or Google Cloud
In-depth understanding of full stack architectures, RESTful APIs, and database design
Excellent problem-solving skills and the ability to work independently and collaboratively
Experience in .NET recommended
Experience with CI/CD pipelines, version control systems, and agile methodologies
Able to understand, enhance and improve code
Must be self-motivated and detail oriented with excellent verbal and written communication skills

Comprehensive health benefits, including dental, life, and disability insurance. Unlimited paid time off program.

The estimated base salary range for this position is $120,000–$141,000 + bonus & equity.

This role is hybrid, requiring three days per week onsite in our Needham, MA headquarters.

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