Tier 2 NOC Technician

About the role

The Network Operations Center (NOC) is a central location where IT Support staff monitor and manage client networks and systems. This role involves hands-on technical responsibilities and includes supervisory duties.

Responsibilities

• Maintain and manage systems to high standards of performance and availability according to standard operating procedures
• Perform intermediate operational/administrative tasks
• Identify and implement opportunities for process improvement
• Develop strong subject matter expertise in key systems, technologies, or processes
• Create and maintain runbooks and operating procedures for Tier 1 staff
• Coach and mentor more junior staff, serving as an escalation point for complex issues

Requirements

• Relevant intermediate technical certifications such as CCNA, JNCIA, JNCIS, MCSE, etc. (or equivalent experience)
• At least 2-3 years’ practical experience providing support and management of critical infrastructure and systems
• Demonstrated ability to identify and implement process improvements
• Ownership of problems and a drive to grow technical understanding and certifications
• Scripting experience (Powershell, Bash)
• Solid experience with switching and routing, systems and storage management, databases, firewalls, and optical networking

Qualifications

• Leadership by example and a commitment to improving technical understanding and certifications

Skills

• Intermediate technical certifications (CCNA, JNCIA, JNCIS, MCSE, etc.)
• Practical experience managing critical infrastructure and systems
• Ability to identify and implement process improvements
• Strong scripting skills (Powershell, Bash)
• Experience with switching and routing, systems and storage management, databases, firewalls, and optical networking

Benefits

Not specified

Pay

Not specified

Schedule

24×7 shift work