Tier 1 Tech Support Representative (Hvac Or Solar)

About the role

The role of Technical Support Rep involves opening, dispatching, and maintaining service work orders within Service Level Agreement (SLA) requirements. The ideal candidate should demonstrate mature customer service skills, strong verbal and written communication abilities, proficiency in Excel and Outlook, and willingness to learn and grow with the company.

Responsibilities

• Enter and dispatch service work orders
• Ensure work orders have been received by subcontractors
• Verify scheduled times and dates of work
• Enter accurate and complete notes in the system regarding correspondence with customers and subcontractors
• Act on all incoming phone calls
• Closing all service calls in the system when work is complete

Technical Skills

• Google Gmail, Google Apps, Google Earth
• Microsoft Excel
• PDF creation and manipulation software (Bluebeam, Adobe)
• Familiarity with financial software
• Familiarity with cloud-based tracking software platforms

Requirements

• Intermediate level experience
• Contract to Hire position based in Round Rock, TX

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr. Benefits are subject to change and may include medical, dental, vision, critical illness, accident, hospital coverage, 401(k) retirement plan, life insurance, short and long-term disability, health spending account (HSA), transportation benefits, employee assistance program, time off/leave (PTO, vacation or sick leave), and workplace type (fully onsite).

Qualifications

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Applicants must meet eligibility criteria for benefits.

Schedule

This is a fully onsite position in Round Rock, TX.

Benefits

• Medical, dental, and vision coverage
• Critical illness, accident, and hospital coverage
• Life insurance (voluntary life and AD&D for the employee and dependents)
• Short and long-term disability coverage
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation or sick leave)
• Workplace type (fully onsite)

About TEKsystems

We are a leading provider of technology services. We accelerate business transformation for our clients through strategy, design, execution, and operations. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500, across North America, Europe, and Asia. We are committed to partnering with progressive leaders to drive change and make positive impacts in our global communities.

Equal Opportunity Employer

TEKsystems is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.