Customer Service Representative - Tier I Tech Support
ViewSonic · Chino, CA · 1 mo ago
On-siteCustomer ServiceFull-time
Day to Day Responsibilities
- Represent ViewSonic via phone, email, and chat for the specified customer types within the call center
- Responds to prospective customers via phone, email, chat professionally within specified timeline with product information and sales opportunities
- Affixing end users with basic product troubleshooting, accessories and parts store, service warranty claims, and the RMA process
- Capture customer information, issues, and troubleshooting steps for process warranty returns or exchanges
- Aid customers with purchases or capture sales opportunities using SalesForce software based on customer needs
- Successfully listen to understand and isolate customers’ needs; collect the necessary information to determine course of action for the enterprise accounts efficiently
Your Profile
- HS Degree, BA in Computer Science, Information Technology, or related field preferred
- 1 years' experience in a customer service; in a technical environment is preferred
- Experience with inbound, outbound calls, able to handle all types of customer inquiries, returns, diffusing escalated calls is required; call center experience preferred
- Strong written and verbal communication
- Basic level knowledge of troubleshooting electronics, such as settings, installations, various display cable type and connections is preferred
- Bilingual Spanish or French a plus
What's in it for you
- Medical, Dental and Vision insurance options
- 401k with company match
- Paid Time Off
- Company provided equipment
- Advancement for career in customer success, sales, or marketing
Work Environment & Requirements
- Environment: Full time in office
- Physical Effort: Work requires infrequent physical demands
- Hazards: Negligible, little or no exposure to hazards