Tier 1 Support Specialist

Key Responsibilities

• Provision and deprovision hardware, configure and ship laptops, and inventory returned equipment
• Provide onsite IT support across Windows and macOS, troubleshooting hardware and software issues
• Troubleshoot basic networking problems and assist with access requests
• Support printer and meeting room operations
• Manage tickets and communications through instant messaging and email

Qualifications

• Experience with Windows and macOS, including basic troubleshooting
• Basic networking experience
• Hardware provisioning and deprovisioning skills
• Experience with ticketing systems; Jira knowledge is a plus

Preferred Skills

• Entry to mid-level tier-1 support experience
• Familiarity with hardware lifecycle and basic endpoint support
• Easygoing, casual demeanor
• Good written communication (IM/email/ticketing)
• Reliable onsite presence

Benefits

• BridgeView offers health benefits with national coverage for Medical, Dental, and Vision plans, effective on the first of the month from your date of hire.
• Teladoc, Short & Long-Term Disability, Critical Illness, Accident, AD&D, ID/Legal Shield, EAP, and a free paid subscription to the Calm app are also available.
• Our 401(k) is 4% matched and fully vested, which you are eligible for after 6 months of employment.

Pay

• The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Schedule

• As part of our recruitment process, we may use artificial intelligence (AI), to assist in reviewing and evaluating job applications.