Tier 1 IT Support Specialist

About the role

Acorn Distributors, a multi-million-dollar distributor of disposable paper and plastic products, janitorial supplies and equipment, chemicals, sanitary maintenance materials, and foodservice supplies, serves customers across Education, Healthcare, Government, Lodging, Commercial, Property Management, Restaurants, and Catering. We are seeking a motivated, customer-focused Tier 1 IT Support Specialist to provide day-to-day technical support to employees across the organization. This role will serve as the first point of contact for IT issues, ensuring users receive timely and professional assistance while escalating more complex issues to the appropriate IT resources.

Responsibilities

• Provide first-level technical support for hardware, software, network, and application issues.
• Troubleshoot desktops, laptops, printers, mobile devices, and basic network connectivity.
• Create, update, and manage user accounts, passwords, permissions, and access.
• Support Microsoft 365, email, Teams, and other business applications.
• Log, track, prioritize, and resolve help desk tickets in a timely manner.
• Assist with new-hire onboarding, workstation setup, software installation, and equipment deployment.
• Support employee offboarding, including account deactivation and equipment recovery.
• Maintain IT documentation, procedures, and knowledge-base materials.
• Escalate issues to Tier 2/Tier 3 support, vendors, or management as appropriate.
• Assist with IT projects, system upgrades, hardware refreshes, and other technology initiatives.
• Follow company IT security policies and best practices.
• Provide excellent customer service and communicate effectively with technical and non-technical users.

Qualifications

• 1–3 years of experience in an IT Help Desk, Service Desk, or Tier 1 support role.
• Strong troubleshooting and problem-solving skills.
• Experience with Windows environments, Microsoft 365, Active Directory, and basic networking.
• Strong communication and customer service skills.
• Ability to prioritize multiple issues and work effectively in a fast-paced environment.
• Self-motivated, dependable, and detail-oriented.
• Ability to work independently while also collaborating with the broader IT team.

Preferred

• Experience supporting users in a distribution, warehouse, or multi-location environment.