Tier 1 Engineer, Defense Sector Services

This is a hybrid position. Must be eligible to work in the United States.

Must be local to Fredericksburg, VA

About the role

Magna5 provides a portfolio of managed IT services, including network and desktop management, cybersecurity, private and public cloud services and back-up and disaster recovery, to name a few. Our clients are small to mid-size enterprises that look to us to improve their IT performance, enhance the experience of their end-users, and allow them to focus their resources on projects that are strategic to their organization’s business plan.

Responsibilities

• Responding to customer support requests for Defense Industrial Base customers
• Interacting with clients using professionalism and promptness
• Jointly solving problems through collaboration with team members
• Providing quality customer service skills in all forms of communication
• Collaborating with team members on escalated customer support requests
• Documenting resolutions and building knowledge base articles
• Tracking time and activity in the Magna5 ticketing system
• Utilizing the Magna5 monitoring and cybersecurity systems to triage alerts and alarms

Requirements

• Great customer service
• Desire to help others
• Remote troubleshooting of printers and other devices
• Remote troubleshooting of VPN issues
• Active Directory/Entra AD
• Office 365/Microsoft 365
• LAN/WAN environments

Preferred Experience

• 1+ year in a Managed Service Provider environment
• Experience with PSA and RMM Tools
• Experience working with, within, or adjacent to US Government systems
• CAC/PIV/PKI
• GCC High
• Azure Government

Preferred Skills

• Microsoft Windows Server
• Active Directory
• Fundamental understanding of DNS, DHCP and TCP/IP
• Microsoft 365 administration
• Knowledge of back up technologies
• Knowledge of security practices and policies

Knowledge, Skills, and Abilities

• Associates degree in IT-related curriculum. Relevant and significant industry experience may provide as a substitute for the education requirement.
• Preferred Certifications
• Engaging in continued certification training and obtaining certifications to improve a skillset is strongly promoted and supported at Magna5.
• Security+
• Microsoft 365 Fundamentals
• Network+

What We Do

Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com.

Work Perks

• Primarily work from home remotely
• Paid time off including paid holidays and floating holidays
• Bonus potential based on individual and company performance
• Highly competitive and flexible medical, dental, and vision benefits plans
• 401(k) with generous employer match
• Tailored life and disability insurance plans
• Full reimbursement for approved professional certification and career enriching opportunities