Ticketing Host - Dollywood's DreamMore Resort & Spa - Part Time Seasonal

About the Role

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Ticketing Host who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. The ideal Ticketing Host will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role is responsible for greeting guests and initiating friendly interaction while providing a high level of service excellence that exceeds expectations. The ideal candidate will display and live out "Lead with Love" qualities—patience, kindness, trust, unselfishness, truthfulness, forgiveness, dedication, and accountability—strongly rooted in the Dollywood Company culture.

Responsibilities

• Greet guests and initiate friendly interaction while providing service excellence that exceeds expectations and answering questions.
• Perform defined accounting procedures for ticket sales, including:
  • Register opening and closing procedures.
  • Management of cash funds, deposits, and credit card balancing to ensure all revenue is collected and balanced daily.
  • Knowledge of all tickets available and ability to close the sale.
• Utilize established ticketing systems.
• Clean and organize work area daily to present a professional appearance.
• Complete required paperwork in a timely manner.
• Collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule.
• Promote and support a "team" work environment by cooperating and helping co-workers.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Basic computer knowledge and usage preferred.
• Minimum of one (1) year ticket selling experience, OR the ability to pass a Math test and Typing test (score of 25 wpm or greater).
• Offers of employment are contingent upon satisfactory completion of onboarding process, including background screening and pre-employment drug screening.

Skills

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Self-motivated and disciplined with the ability to prioritize and complete work assignments on a timely basis.
• Maintain strict confidentiality and judgment regarding privileged information.
• Professional appearance with good personal hygiene.
• Productive in a fast-paced environment with dependable work attendance and flexibility for assigned work schedules, including required overtime, evenings, weekends, and holidays.
• Sensitive to the needs of guests and empowered to act within company guidelines.
• Effective communication, problem-solving, conflict management, and interpersonal skills.
• Able to comprehend instructions and retain information.
• Perform duties consistent with creating a safe and secure environment for hosts and guests.
• Flexible to handle frequent changes in priorities.
• Display and live out "Lead with Love" qualities: patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
• Able to add, subtract, multiply, and divide with accuracy.
• Able to move about and react quickly in emergency situations.
• Proficient in learning computer, scanning equipment, and printer equipment.

Physical Requirements & Environmental Conditions

• Lifting and Carrying: Occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting.
• Mobility: Intermittent to prolonged sitting, standing, and/or walking for the duration of the shift (up to 13 hours).
• Repetitive Movements: Performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms, or other body parts.
• Environmental Conditions: Ability to perform work tasks in varying weather conditions, including extreme cold and heat.
• Cognitive and Sensory Requirements: Strong cognitive skills, including critical thinking, problem-solving, processing and retaining information, attention to detail, and effective communication using approved methods.
• Able to meet the physical demands of the job.