Ticketing Associate (Part-time, Weekdays)

About the role

The Ticket Office team at Des Moines Performing Arts is seeking a dynamic and detail-oriented individual to join their team as a Part-Time Ticketing Associate. This role involves assisting guests with ticket purchases, exchanges, and inquiries, all while providing an exceptional guest experience.

Responsibilities

• Process ticket sales accurately and efficiently, applying appropriate pricing, discounts, and donor price codes.
• Handle ticket exchanges according to established policies and procedures.
• Provide guests with information about performances, ticketing, and venue services.
• Interact professionally, courteously, and solution-orientedly with guests, addressing their questions, concerns, and requests promptly.
• Prepare and maintain a clean, professional work area before and during shifts.
• Accurately complete end-of-shift balancing and cash-handling procedures.
• Identify and implement ways to enhance guest experience and improve ticket office operations.

Requirements

• High school diploma or equivalent required.
• Must be at least 18 years old.
• Available to work 1–3 weekday shifts per week, typically from 9:45 AM to 5:00 or 5:30 PM.
• Ability to occasionally lift and move boxes weighing up to 20 pounds.
• One year of customer service experience preferred.
• Experience using web-based software applications and computer systems.
• Knowledge of and ability to learn and effectively utilize ticketing systems, phone systems, and other workplace technology.

Critical Success Competencies

• Diversity & Respect – Universal respect for diverse views, ideas, backgrounds, attributes, and appearances.
• Professionalism – Consistent professionalism through respectful behavior, appropriate communication, reliable follow-through, and a professional appearance.
• Communication Skills – Clearly and professionally share information with guests, donors, and team members.
• Customer Service Orientation – Deliver professional, courteous, and responsive service, creating positive experiences for guests and donors.
• Guest Recovery & Conflict Resolution – Remain calm, professional, and solution-oriented when dealing with guest concerns, complaints, or challenging situations.
• Technology Adaptability – Learn and effectively use ticketing systems, phone systems, and other workplace technologies, ensuring accuracy, efficiency, and a positive guest experience.
• Attention to Detail – Ensure accuracy and quality in processing transactions, maintaining records, and following established procedures.
• Problem Solving – Identify issues and apply effective solutions within established procedures and guidelines.
• Adaptability – Quickly adjust to changing priorities and demands while maintaining quality and accuracy in a fast-paced environment.

Physical Demand/Work Environment

This position requires frequent sitting and computer use while assisting guests and processing ticket transactions, as well as occasional standing and walking. Duties may include reaching, bending, and lifting or moving materials weighing up to 20 pounds. Employees frequently communicate with guests in person, by phone, and electronically. The work environment is service-oriented and fast-paced, with periods of increased activity during performances, on-sale events, and other high-volume ticketing periods.