Ticket Management Associate

About the role

Join a dynamic team at TMG Officesservices where you'll contribute to the seamless operation of our ticket management system. We're looking for a Ticket Management Associate who can handle incoming requests efficiently and ensure customer satisfaction.

Responsibilities

• Handle inbound customer service tickets promptly and accurately.
• Resolve issues through effective communication and problem-solving.
• Update ticket statuses and escalate complex issues as necessary.
• Ensure all tickets are resolved within agreed-upon timeframes.
• Participate in regular training sessions to enhance skills and knowledge.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Basic computer literacy, including proficiency in Microsoft Office applications.
• Experience in customer service or a related field is a plus.

Qualifications

• Strong organizational skills.
• Attention to detail.
• Positive attitude and willingness to learn.

Skills

• Customer service skills.
• Problem-solving abilities.
• Time management.
• Microsoft Office Suite.

Benefits

At TMG Officesservices, we offer a competitive benefits package including health insurance, paid time off, and professional development opportunities.

Pay

$20-$25 per hour based on experience.

Schedule

Full-time position with flexible hours to accommodate your needs.

Application Instructions

To apply, please fill out the form below and submit your resume. We look forward to hearing from you!